Eric West Email & Phone Number

Alaska

Maintain ConocoPhillips OSP / ISP infrastructure including Microwave transmission linesSplice, Test, Troubleshoot ConocoPhillips / ACS Fiber Infrastructure on the North Slope Installation, repair and testing of all data and voice services Install network routers and switches in all ConocoPhillip facilities.Ability to work in extreme and adverse weather conditions in isolated locationsMaintain and install CWDM / DWDM terminalsHold a North Slope Training Co-operative (NSTC) safety card and medical card Continue to maintain the extremely high standards set forth by Alaska Communications/ConocoPhillipsMember of the ConocoPhillip Fire Department

Anchorage, Alaska, United States

nstall / Troubleshoot Accedian, Adtran, Juniper, Fujitsu, Cisco, PairGain and Actelis Metro E equip.Maintain and install CWDM / DWDM terminalsInstall and test customer BXB, T1 and Direct Internet Access (DIA) circuitsTroubleshoot network related issues from the CPE up through core routersProvide support to technicians in the field to resolve any network related troublesTroubleshoot (T1 & voice) services in the DMS/Meta switch equipmentHold a North Slope Training Co-operative (NSTC) safety card and medical cardTest / Turn-up all circuits from CPE to the Network Core with PLTB and EngineeringComplete fiber FDP and copper DSX cross-connects relating to new installs and repairsPerform foreman duties on an as needed basisContinue to maintain the extremely high standards set forth by Alaska Communications

Palmer, Alaska, United States

Diagnose and respond to all network alarms within MTA.Provide support to technicians in the field to resolve any network related troubles.Provision and turn up services (T1 & voice) in DMS/Meta switch equipment.Configure & troubleshoot Occam, Hatteras, AFC, Adtran and any other DSLAM equipment.Monitor and respond all alarms reporting inside of the MTA network alarming system.

Anchorage, Alaska, United States

Install and maintain LAN/WAN hardware and software. Provide help desk support to all users on the company network. Maintain and resolve all connectivity issues. Work remotely in Prudhoe Bay Alaska for extended periods of time. Install, maintain and repair Trango microwave systems.Troubleshoot and repair satellite television issues from the head end down.Safely work in extreme arctic conditions.

Anchorage, Alaska, United States

Diagnose and respond to alarm conditions for the AT&T Alascom network.Configure and maintain firewalls, routers, wireless access points and switches for customer’s networks.Troubleshoot and repair issues with Juniper routers within the AT&T Alascom network.Provide technical support for rural video teleconferencing.Engage and escalate issues with transport and operation groups to ensure quality customer support.

Dallas-Fort Worth Metroplex

· Diagnose and respond to alarm conditions for U-verse platform network. · Provide second level tiered technical support for network and single customer issues to U-verse single point of contact group. · Engage and escalate to the appropriate support teams per interface agreements for fault isolation and next level tiered support. · Utilize U-verse specific tools such as Clarify, G2, Broadband Tools (Local Loop Analyzer), Granite, Citrix utilizing CLI and TL1 for fault isolation Execute all CVOIP change management activities with 99% accuracy, provide CVOIP technical support.

Dallas-Fort Worth Metroplex

· Design and engineer the installation of voice grade and digital lines into commercial and residential structures.· Repair of defective aerial and buried communications cable.· Participate in the restoration of large cable failures, ensuring service is restored to our customers as soon as possible.· Continuous interaction with end-user for a positive experience.· Install and repair DSL into residential and commercial accounts, including set up of static IPs and small networks.