Eric West Email & Phone Number

Greater Denver Area

- Work customer incidents, which have been escalated from Tier 2 and work on consultation requests submitted by the Tier 2 team. - Perform analysis and troubleshooting of Spectra Logic hardware and customer environments. - Identify possible product/service quality issues affecting the field and bring them to the attention of the support manager(s) and Engineering, via the defined escalation process. - Take corrective action to provide timely resolution of technical problems affecting customer experience. - Follow-up on customer issues.

Thornton, Co

- Backup storage diagnostics and capacity planning.- Assist with disaster recovery planning and implementation.- NetBackup 6.x/7.x, Symantec 5xx0 appliances, Data Domain, tape libraries.- Identify issues and trends within backup environments and create solutions.- Perform root cause analysis on backup failures and issues and implement a solution in a timely manner.- Escalation path for Tier 1 and Tier 2 backup engineers.

Greenwood Village, Co 80111

Senior NetBackup engineer responsible for supporting multi-petabyte backup environments all across the United States. Worked to support NetBackup 6.x and 7.x environments. Experience supporting EMC Data Domain and IBM 35XX tape libraries. Responsible for capacity planning and management for all backup infrastructure within our environment.

Broomfield, Co 80021

Spent twelve years in the Storage industry within Sun Microsystems. Held numerous positions ranging from technical support to program management to systems engineer. Gained exposure to Solaris, UNIX, SAN, and backup products during my time spent at Sun. Provided senior level support for NetBackup and Legato Networker.