Eric West Email & Phone Number

United States

• Manages end-to-end supply chain processes and ensures merchandise flow through the distribution network and Fulfillment Centers by directing resolutions.• Analyzes data from multiple stakeholders to streamline and improve network efficiencies. Provides data for the supplier compliance process flow. Researches and analyzes the root causes of performance trends.• Drives field-level direction and provides guidance for the execution of operations. Conducts performance reviews of Merchandising associates, Distribution Center associates, and suppliers.• Communicates expectations and agreements with external partners. Leads audit processes to ensure external partners comply with company standards and agreements.• Utilizes quarterly scorecards to measure and correct performance. Assists senior leadership with the selection of service providers.• Collaborates with suppliers and stakeholders to identify and implement innovative ideas. Reviews supplier details and assesses supplier capabilities and competencies within the context of business needs and submits recommendations to leadership.

Fontana, Ca

• Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, suppliers, associates)• Implement the business plan for area of responsibility by communicating goals and managing staffing and scheduling, assigning duties and coordinating workloads in order to achieve facility goals (e.g., production, quality, safety)• Monitor and manage productivity of area of responsibility by preparing, reviewing and/or analyzing business reports• Maintain quality and safety standards in area of responsibility by ensuring associates are trained on Logistics and company policies, standards and procedures; monitoring associate compliance to policies and procedures; distributing and maintaining procedures and supporting documentation• Identify associate, customer, and/or supplier concerns by listening, consulting with others when needed to determine corrective action to take or make recommendations in order to resolve• Supervise and develop associates and leaders in area of responsibility by assigning duties and coordinating workloads, monitoring performance and providing feedback; teaching, supporting and modeling Logistics and company policies and procedures; identifying training and development needs; and participating in the hiring, promotion, coaching, teaching, and evaluation of associates and leaders• Coordinate with others (for example, the service shop, local offices) to ensure that equipment is available for scheduled maintenance

Riverside, California, United States

Responsible for establishing and maintaining a smooth operation of the Transportation Department and helps provide 24-hr coverage. Provides general supervision of all transportation drivers and administrative staff. Primary responsibility is to make sure that all Teammates are on the job at the start of the shift or at the scheduled dispatch time. This position involves the planning, directing, and coordination of all delivery and backhaul activities, and must keep product moving smoothly, accurately, and efficiently.• Report any accidents or unsafe conditions to the Transportation Manager and the Safety Manager.•Responsible for compliance and knowledge with Federal Department of Transportation regulations and other safety standards Maintain fleet in a safe manner in accordance with company and governmental standards.• Ensure that routes are properly set up.• Facilitate communication within the management team and between the Teammates and management.• Provide training as needed to maintain an efficient and knowledgeable work force.• Enforce general company policies and issuance of coaching/disciplinary documentation to Teammates, final written warning and termination will be presented for approval to the Transportation Manager and/or the Human Resources Manager.• Be responsible for productivity data including but not limited to unload rates, routes, stops, and pieces; timely scheduling of all routes for “on-time” departures; on-time customer deliveries.• Be able to interpret the Teammate Handbook.• Have knowledge of backhaul and transfer procedures.• Provide departmental coverage and leadership and maintain level of managerial professionalism at all times.• Assist the Assistant Transportation Manager and/or Transportation Manager with research and development of new techniques and procedures to increase the efficiency of any transportation operation.• Provide additional assistance with projects and other activities as assigned.

Inland Empire

• Manages and coordinate Intermodal business while demonstrating excellence in all customer service functions • Communicate effectively and professionally with customers, railroad representatives, operational personnel, customer personnel and management of all levels regarding business needs• Anticipate and facilitate problem resolution on all load issues to meet or exceed required service levels• Determine balance, capacity and demand of loads and trucks for drays and assign by dispatching loads to trucks, while adhering to company policy for planning requirements • Manage, track and report on all customer container pools in the assigned region• Monitor, match and trace loads via internal and external means so that follow-up can be made regarding late pickups • Monitor daily equipment and load balance/imbalance within Swift network and ensure loads are retrieved from customer locations prior to incurring storage fees • Research and recognize possible over-the-road (OTR) to Intermodal transition loads in order to maximize on Intermodal business opportunities• Minimize chassis expenses by knowing the inbound and outbound flows of an assigned region and by reducing dwell time • Assign proper template to each load in the designated area to ensure dray and rail prices are correct as well as proper ramp OD pairs• Create and help maintain all customer-based templating, while updating records on all templates of rates for rails and various drayage companies

Rancho Cucamonga, California

• Managed CSR team thru training, coaching, and annual reviews. • Created new CSR team protocols for tracking orders, shipments, volume data, and load information resulting in efficient order processing, expedited load review, and reduced CSR downtime• Created initiatives and protocols leading to efficient and complete regional coverage resulting in increasing customer satisfaction and ability to meet sales commitments in timely manner • Managed and coordinated transportation operations to achieve corporate performance metrics and exceed corporate business plans resulting in consecutive annual facility performance bonuses • Lead, sponsored, and participated in team Kaizen events and training which led to increase in taking corrective action for identified operational/safety issues by 55%• Analyzed transportation KPI’s to gauge efficiencies. Based on report data, increased route optimization, trailer utilization, productivity, and overtime to achieve corporate/facility shipping goals by 15%• Analyzed load costs for spot volume shipments in excess of millions of dollars on a load by load basis resulting in carrier audits that reduced costs and increased overall carrier use optimization • Supported transportation department by obtaining competitive costs/bids from carriers which reduced spot shipments and shipping delays due to lack of available carriers• Identified challenges in shipping lanes and proactively developed contingency plans to correct inefficiencies and managed crisis response situations • Managed warehouse workflow• Meet weekly with facility manager to plan operational goals and implement corporate and facility operations strategy• Resolved CSR team member issues with pay, vacation requests, time off, and attendance• Investigated operational errors to determine the cause and implemented corrective action thru, coaching, training, and daily team briefings• Actively participate as team leader for designated safety committee

Commerce, California

• Managed day to day BNSF railroad checkpoint operations for the flagship high volume rail terminal which processes on average over 6,500 transactions daily• Managed facility fleet vehicle maintenance and safety program • Performed I Drive audits and coaching sessions resulting in reductions of unsafe driving incidents for consecutive years• Managed processing of In Gate and Out Gate transactions for domestic and international freight shipments to ensure on time rail departure • Ensures all protocols and compliance with FRA regulations for hazardous intermodal equipment are followed consistently • Developed staff members career track thru training, coaching and employee-oriented initiatives • Responsible for all staff hiring, performance development, and termination decisions• Created reports on operational performance for upper level and executive management including monthly KPI reviews• Participated in daily safety/strategy meetings with executive BNSF management team to discuss and plan facility intermodal operations • Tracked site/employee performance toward all company, client, and site SLA’s, • Responsible for new hire training/onboarding processes • Managed annual site budget budgets all P/L metrics resulting in consecutive Terminal of the Year awards