- Direct client support via phone and email; managing customer needs and expectations. - Communicated with clients in easily understandable language based on technical skill level. - Supported a wide variety of hardware and Operating Systems ex Mac, Windows, Linux, IOS and Android. -Design and install networks for home and business.

- Consulted on all strategic IT planning decisions for UGNJ. - Direct client support via phone and email; managing customer needs and expectations. - Communicated with client in easily understandable language based on technical skill level. - Configured, trained and supported Office 365 users. - Installation of WIFI mesh networks and configured and installed upgraded switches and routers. - Scheduled monthly server maintenance to prevent unexpected down time during… Show more - Consulted on all strategic IT planning decisions for UGNJ. - Direct client support via phone and email; managing customer needs and expectations. - Communicated with client in easily understandable language based on technical skill level. - Configured, trained and supported Office 365 users. - Installation of WIFI mesh networks and configured and installed upgraded switches and routers. - Scheduled monthly server maintenance to prevent unexpected down time during business operations. Show less

- Managed a small help desk team that supported over 140 employees at 13 medical offices. - Researched new Electronic Medical Record (EMR) systems for increased functionality and cost savings. - Implemented and managed the smooth EMR transition from Practice Partner to Athena Health, including transfer of patient and schedule databases, hardware upgrades, software setup and training of staff. - Collaborated with management on staffing changes and new office on-boarding… Show more - Managed a small help desk team that supported over 140 employees at 13 medical offices. - Researched new Electronic Medical Record (EMR) systems for increased functionality and cost savings. - Implemented and managed the smooth EMR transition from Practice Partner to Athena Health, including transfer of patient and schedule databases, hardware upgrades, software setup and training of staff. - Collaborated with management on staffing changes and new office on-boarding. Ensured site compliance with the network and hardware requirements of UGNJ. Trained staff on standard procedures and software. - Planned decommissioning of sites when locations merged to reduce overhead costs. Planned equipment, IT based hardware and network removal. - Designed and implemented a mesh VPN network with fail-over internet connections at each of the 13 sites, while upgrading from Cisco to Sonicwall routers. - Managed all application and database servers for the EMR Practice Partner and business operations. - Designed reports for specific client needs from both EMR databases. - Managed the implementation of an integrated VOIP phone system at all locations. Including programing of the system and SIP connection setup. Show less