Eric Westphal Email & Phone Number

Irving, Texas, Us

• Hire additional programmers/contractors as needed and oversee their work.• Developing in-house chatbot for Microsoft Teams to guide Level 1 Technicians through support calls with customers.• Utilized the REST API of the Autotask software to create custom reports/tools to assist executives in the analysis of company productivity and quality of service.• Developing an in-house tool to scan end user computer specifications for all company supported computers and upload them to a central database.• Developing in-house software to manage all computer hardware, software, systems, networking equipment, and contracts for all our clients to enable our support staff to have quick and easy access to all relevant information needed to support them.• Extended Autotask software functionality by developing an in-house tool to provide Ticket merge functionality.• Developing custom revenue management system SaaS solution for Aimbridge Hospitality enabling management to monitor current and future sales performance compared to previous years and to incentivize individual sales staff for over 300 hotels.• Developing custom housekeeping management system SaaS solution for PDQ Consulting, Inc. enabling the tracking and incentivizing of a hotel’s housekeepers.• Continued developing Property Management System (PMS) SaaS solution for the management of hotels.• Developed interfaces between the PMS and hotel’s PBX, Voice Mail, Call Accounting, Keyless Entry, Point of Sale, and Entertainment systems.• Developed interfaces between the PMS and the SynXis and Genares external reservation systems.• Developed PCI compliant interface between the PMS and Shift4 Gateway to allow the processing of credit card payments utilizing Tokenization.

• Developed Property Management System (PMS) SaaS solution for the management of hotels.

Columbia, Maryland, Us

• Assisting team members with technical issues.• Assisting team members with the development of WinRunner scripts.• Designing and implementing solutions for the regression testing of complex application processes such as Business Events and the OXI Interface for Opera.• Developing and maintaining scripts for the regression testing of the Opera suite of applications.• Developing and maintaining LoadRunner scripts for the load testing of the Opera suite of applications.• Developing and maintaining a shared library of WinRunner scripts and functions to support the OAT Team.• Vastly increased the productivity of the OAT Team through the implementation of a shared library of functions and scripts.• Developed proprietary communications Interface for 6C Hotels. Project consisted of a multi-threaded Windows Service for handling of HTTP, FTP, and asynchronous communications. Also handled Oracle database access, EBCDIC conversion, Windows Dial On Demand, and Windows AutoDial.• Developed and enhanced a custom Interface between Fidelio’s V6 Property Management System and the Curtis-C Central Reservation System for Carlson Hospitality Worldwide. The Interface enabled efficient communication between two very different systems allowing Carlson to track guest information, occupancy, and rate information for all their numerous resorts.

• Developing a custom front end for the viewing and manipulating of Microsoft Access databases.• Development of an application to allow setup of “Kit Processing” for company’s proprietary Point of Sales system.• Upkeep of existing reports and development of new reports utilizing Report Builder Pro.• Research in preparation for a complete system redesign. Research areas included Three-Tier application development, MIDAS, ADO, COM, COM+, DCOM, Transact SQL, SQL Server, and MTS.

• Developing software for the management of cotton ginning.• Updated proprietary back-up utility, bug fixes, and additional features.• Developed in-house software for the management of data in providing loan deficiency payments for cotton farmers as a Loan Servicing Agency.• Developed client utility to collect data from existing gin software and transmit through proprietary e-mail system to in house data management system.• Co-developed in-house software for the management of data in providing loans and redemptions for cotton farmers as a Cooperative Marketing Association.• Developed an in-house utility for updating the company’s website with updated versions of existing software.• Developed a client utility for use with a proprietary system providing electronic warehouse receipts to the cotton industry using both asynchronous communication and Secure Socket communications over the Internet.• Developed 3 of 4 programs as a part of a system working over an NT network to control data flow. This system was part of a project for a large company in the country of Uzbekistan. Oversaw installation and provided training overseas in the capital city of Tashkent.• Developed a client utility for use with a proprietary e-mail system.• Providing customer support for various hardware, software and the Windows 95, 98, NT, and Novell operating systems.

Education record

Education record