Eric Whetstone Email & Phone Number

Richfield, Minnesota, United States

Richfield, Mn

• Receive and place calls involving technical support and project management• Utilize Deployment Operations Application to track objectives and technical issues• Provide training, technical support, guidance and information to on-site technicians• Review, approve and submit task completion documentation.• Remotely configure Cisco 2960 switches via command line interface.• Remotely configure Pricer ESL Base Stations and Transceivers. • Communicate with project managers to describe and resolve unforeseen issues• Work with on-site technicians to troubleshoot a variety of device and network issues• Assist technicians in locating specific hardware throughout the stores• Monitor live status board for issues, providing support to on-site technicians• Investigate, troubleshoot, resolve and document newly encountered technical issues

La Crosse, Wisconsin Area

IT SoftID validation project, Mayo Clinic Health Systems. La Crosse campus and surrounding regions. 3 month in and out contract.

Winona, Mn

Daily Support for Internet Customers and Desktop/IT Support for Customers. Computer repair.Daily tasks were being part of a team, using a telephone queue of incoming calls to assist customers with questions and problems related to Internet access, Computer software, Computer hardware, and multiple Technology issues. iPhone/Smartphone support, Tablet, and PC.

Winona, Mn

Winona Store 158 W. Main StWinona, MN 55987507-474-7272Call That Girl is a PC/Macintosh computer support helpdesk company (computer repairs, support and services) located in both the Minneapolis/St. Paul metro area, Rochester and now Winona Minnesota. We look forward to helping you! Our initial phone interview process guarantees you get the best level of support; phone/internet, store/office or a home visit. If we feel we can support you remotely (via the internet) this is our most popular and affordable choice!

Part of a phone support team in charge of supporting the project teams in the field across all of Best Buy's stores in the US and Canada. Network support as well as administrative support communicating and troubleshooting any issues that happen during project deployments, hardware, network, or software.

St. Bonifacius, Mn 55375

Helpdesk Coordinator in charge of managing everyday Helpdesk and Desktop support duties. I was in charge of 6 support techs at Crown College in St. Bonifacius, MN. Also handled escalation calls. Other duties involved IT event scheduling and technician deployment throughout campus.

Member of a 3 person Phone Support Service Desk to remotely support and assist the Employees of Starkey Labs. Duties include Helpdesk support, Ticket Tracking and monitoring, 1st line for Phone support and email support, AD and Password support, and Novell Printer and password support. Windows OS troubleshooting. 3 month Contract.

Mendota Heights, Mn 55120

Member of a 6 person IT department to support and assist the Employees of AIR-Serv. Duties include Helpdesk support, Ticket Tracking and monitoring, 1st line for Phone support and email support, Desktop machine upgrades and troubleshooting. And Machine prep and stages for release. On Call Monitoring and support every third weekend, and assisted with all IT functions.

Greater Minneapolis-St. Paul Area

Member of an 8 person IT department to support and assist the Campbell-Mithun Advertising company. Duties include Helpdesk support, Desktop machine upgrades and troubleshooting. Was also the SMS administrator and assisted with all IT functions.

Chicago, Il

Perform SMS remediation duties for 26,000 machines nationwide. Create package deployments, collections, and Microsoft Desktop Defense monthly patch deployment. Full SMS 2003 monitoring, SQL Queries, and remediation of entire supported environment.

Greater Minneapolis-St. Paul Area

Was a core member of FTSO (Field Technology Support Organization) at Ameriprise Financial in Minneapolis, MN. Our duties are to received daily scheduled calls for Ameriprise Financial Advisors , supporting all Ameriprise financial software applications and VPN connectivity problems. Project Assistance – Also in addition to my FTSO standard support duties, I assist with several projects like Router deployment, as well as HP Print Server Appliance deployment and upgrades.

Eden Prairie, Mn

XIOtech Information TechnologyNetwork Support – 3rd stage. I was 3rd in line for Network support and assistance in upgrades, patches, and ongoing support of our Active Directory, Windows 2003 Environment. I was on call every 3rd week handling support from home after business hours, as well as over weekend hours. SMS 2003 Project deployment – I was in charge of Xiotech’s SMS 2003 environment. I was solely responsible for all deployment, collections, and management of SMS 2003.Desktop Support - Helpdesk - Hardware and Software support to over 200 users, Taking and responding to HelpDesk calls, emergency pages, and upgrades.

Greater Minneapolis-St. Paul Area

Support Services Team, Information TechnologyDesktop Support - Hardware and Software support to over 600 users, responding to HelpDesk calls, emergency pages, and upgrades. Lease Deployment - Preparing the return of leased computers, handling the entire process of de-staging, shipping preparation, and database updating. Staging - Stage newly unboxed systems for use at HTC. Dell Hardware repairs - Sole technician in charge of all Dell warranty hardware calls for all Dell machines. Project Involvement - Implementing development of procedures for various tasks. Projects included Windows 2000 SysPrep and Active Directory unattended installs.

A+ Core Certified

A+ Windows Certified

Certifications, Mcp

Activities and Societies: A+ CORE Certified A+ Windows Certified MCP Certified (NT)MCP, MCSE,

Hs Diploma, General