Eric Whitehurst Email & Phone Number

I am a dedicated senior level manager versed in leadership development and operations management with an acute focus on maximizing financial as well as metric performance results. I offer over 17 years of experience in the contact center environment managing technical support, customer service, sales and retention departments both in center and virtually. I emphasize process improvement with strong analytical and critical thinking skills to increase overall performance outputs. I am a versatile professional who thrives in dynamic, challenging and fast paced environments while demonstrating high energy, passion and morale. I have a proven track record of expanding the interests of client accounts by working in unison with the client to meet and exceed the targets within the given SLA’s. I possess a high level of interpersonal communication skills (both oral and written) with great presentation abilities which has allowed me to cultivate strong, consistently growing, and long lasting relationships with both clients and employees. I am also a very diverse professional who can learn and adapt very quickly in an environment that is constantly changing. Transitioning from in center to virtual management has been the latest example. I know that my skills and work experience parallel the qualifications needed to add value to any organization in this type of management position. I pride myself on being an incredibly dynamic team member who works extremely well with others and is passionate about their success and development as well. I understand the heightened levels of security needed to ensure the privacy of customer and client Proprietary information and will promote this as the top priority each day. I am very capable of managing my time efficiently and effectively. Also, I fully believe that my commitment to tasks, attention to detail, work ethics, and leadership qualities will prove to be valuable assets and allow me to make immediate contributions to your organization with your existing team of professionals. I place my integrity above all else and always conduct myself with the highest level of professionalism.

Listed skills include Leadership, Strong Quanitative And Analytical Skills, Innovative/Process Improvements, Business Process Improvement, and 18 others.

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  Boise State University

  3.6