Eric Whitten Email and Phone Number

Infrastructure Program Management - Strategic planning - Governance & Compliance - ECM Business Integration Planning & Delivery. Merger and Acquisition planning and execution• Solid CRM, Analytic and marketing automation background (Salesforce.com, HubSpot, Qualtrics survey, lead scoring, predictive analytics tools) • Strong relationship management skills with a proven track record in managing team members, coordinating vendor activities and partners; including offshore resources, and maintain MM capital budget • Exceptional strategic thinking, marketing experience, and communication skills• Ability to Identify and interface with key stakeholders• Demonstrated experience in preventing troubled projects and experience in successfully getting projects back on track• Articulate and detail oriented• Identify and translate business requirements into technical requirements and project plans• Software and Development management and organizing backlog of deliverables aligned to strategic direction• Building project workflows to meet compliance requirements

Plan, direct and coordinate Technical Development project deliverables through the SDLC in waterfall and agile methodologies. Providing creative solutions and ensuring project scope for CRM and PRM applications within business intelligence and data warehousing applications. Analyzing and developing business requirements into deliverable design. Managing artifacts and documentation approvals to conform to strict change management, security policies, and audit requirements ensuring quality is maintained. Strong ability to track projects against established schedules, report progress, handle risk management, resource planning, and effectively communicate status to senior leadership and clients.• Led the Enterprise Data Warehouse team on changes to support DirecTV merger• Collected resources confirmed actuals against budget for business projects• Coordinated Infrastructure builds to support business critical customer acquisition projects• Ensured that all project processes and change management controls were followed, and relevant standards adhered to along with coordinating change windows • Ensured all documentation was collected and stored in AT&T’s change process system to ensure a 100% compliance score

Mapped processes to identify value and reduce variation; developed training material and implemented on site vendor training with international consultancy group. Identified knowledge gaps from root cause analysis and implemented process changes onsite to align vendor and client, improving quality objectives. Developed process plans to identify business requirements for National Marketing objectives and ensure a seamless conversion with business continuity for system and process upgrades/changes. Experience with budgeting requirements. Heavy daily client communication to assess needs/wants and create appropriate responses to resolve technical issues. Manage and staff personnel for a rapid response 800 hotline. Consult both internally and externally on all aspects of directory operations. Trained multiple personnel groups on national process and workflow.• Managed the National Marketing channel, executing marketing campaigns for major national brands in print and digital marketing• Implemented marketing analysis features to measure successful campaigns • Improved throughput of national creative service processes and delivery to bring all national operations within my team of 40 employees• Trained international group to handle operations offshoring operation• Liaison with YPPA/LSA National Certified Marketing companies• Coordinated system migration and business process changes in merger activities for AT&T• Implemented process and systems improvements through business case submission

Developed and managed the strategic project plan for certified national advertising and marketing business unit consolidation.Tasked groups, forecasted staffing needs, and executed a consolidation of four national groups into one that reduced staffing and management by 50% while improving productivity and quality.Analyzed and then developed excel based tools that facilitated a 90% reduction in validation/quality staffing requirements.Created 30% productivity improvements through system re-design of the sales to print cycle for the national production process.Created and developed an order validation processes and workflow to ensure accuracy of graphic orders received eliminating page redesign and increasing speed and customer satisfaction.Created and developed an automated order advise process reducing manual entry.Developed a Unix based ftp process that eliminated manual transferring of files from national vendors into a central repository and a web based local file submission process.Lead team that performs regression testing and version control for releases to core system.Work directly with IT to troubleshoot problems and develop programming solutions.Project Manager for all National graphic initiatives.Manage groups of 20 to 30 professionals across a range of skills sets, from highly technical to creative artists.• Managed the National Marketing channel, executing marketing campaigns for major national brands in print and digital marketing• Implemented marketing analysis features to measure successful campaigns • Improved throughput of national creative service processes and delivery to bring all national operations within my team of 40 employees• Trained international group to handle operations offshoring operation• Liaison with YPPA/LSA National Certified Marketing companies• Coordinated system migration and business process changes in merger activities for AT&T• Implemented process and systems improvements through business case submission