Eric Whyte Email & Phone Number

Canton, Ga, Us

Hanover, Md, Us

Results-driven Digital Content Analyst specializing in optimizing digital assets for the Medicare Project Launch Annual Enrollment program. Work with business partners to understand their objectives and come up with optimized content solutions leveraging business goals, user needs, relevant data points, and Content Management Systems (CMSs). -Produce regular reporting and create additional custom analyses.-Analyze and turn data and insights into actionable recommendations.-Writes and helps refine stories / requirements to support the optimization of the content experience.-Curate metadata, PDFs, on-page content, and external links.- Ensure the site is fully compliant with applicable regulatory requirements, standards, and guidelines.

Atlanta, Ga, Us

Digital Content ManagerSep 2021 - Present | 1 yr 5 mos | Equifax (Contract) | Atlanta, GADrive online success for Equifax by managing and optimizing the company's web properties. Utilize data-driven insights and performance metrics to continuously improve user experiences and increase visibility. Partner with UX designers to create engaging and innovative web designs that align with business objectives, and launch new sites to showcase Equifax's products and services.

Atlanta, Georgia, Us

User Experience Analyst & Project ManagerAug 2019 - Sep 2020 | 1 yr 2 mos | The Home Depot (via Kforce, Inc) | Atlanta, GAWorked as a User Experience Analyst and Project Manager at The Home Depot, focusing on optimizing DIY support/how-to content. Collaborated with product managers, analytics team, designers, and developers to create customer-centric DIY content. Conducted keyword and content analysis using CMS to improve document visibility. Led the redesign of the DIY landing page, ensuring a seamless desktop and mobile experience. Assisted in the migration of content from a 3rd party site to Home Depot CMS and executed A/B testing to ensure a smooth transition. Conducted competitive analysis to achieve a balance between SEO ranking and findability for the DIY taxonomy.Key Skills:User Experience OptimizationContent Management System (CMS) OptimizationStakeholder CollaborationDigital Project ManagementMultivariate TestingCompetitive AnalysisTaxonomy Optimization

Dallas, Tx, Us

Site Optimization Analyst - Quality Assurance at AT&TOct 2016 - Sep 2018 · 2 yrsAtlanta, GAImproved user experience by driving digital adoption of support content and tools, reducing call center volume.Analyzed customer data, trends, and feedback to ensure high-quality support content.Utilized Power BI and Adobe Analytics to monitor high-volume pages and provided progress reports to leadership.Collaborated with IT and dev teams to resolve defects and improve application performance on AT&T.com.Conducted QA testing, cross-browser compatibility testing, and reduced customer-impacting issues.Managed digital projects such as new page creation, Adobe Analytics tracking, and reporting enhancements for support pages.Worked closely with UX, product management, and creative teams to meet project specifications.

Dallas, Tx, Us

Project Manager at AT&T (Mar 2011 - Aug 2016 · 5 yrs 6 mos)Based in Greater Atlanta AreaResponsibilities:Managed a broad portfolio of projects including B2B portal enhancements and Small Business customer-facing websites (marketing, promotions, customer support, etc.)Accountable for tracking deliverables and ensuring milestones were completed on time and within budgetKey Achievements:TeamSite CMS Migration Project:Oversaw the migration of a customer-facing portal from an end-of-life serverMitigated potential risks through server platform analysis (content templates, software stack, 3rd party software, etc.)Ensured Teamsite templates met legal/UX and governance guidelinesConducted end-to-end testing and monitored page performance and site traffic using web analyticsResult: Achieved seamless migration to a new platform transparent to clients and customersGlobal Navigation Menu UI/UX Update:Managed the development and deployment of taxonomy updates to the global navigation/UI for Small Business pages on ATT.comCoordinated UI updates with Consumer, Enterprise, and IT organizationsResult: Ensured defect-free release through careful planning, testing, and QA effortsWeb Content Production & Maintenance:Produced and maintained customer-facing pages, marketing campaign microsites, and customer support portals across ATT.comConsulted with stakeholders to understand the context of a project and manage requirements communications throughout the project lifecycleResult: Ensured timely delivery of projects that provided latest product information and offers while providing an optimal user experienceKey Skills:Project DeliveryDigital Project ManagementQuality Assurance

As a Project Manager or Consultant:Delivered multiple websites for small companiesManaged schedules, deliverables, and vendor resources to ensure project completion within timeline and budget constraintsCollaborated with senior management on defining project scope and site architectureAssessed project risks and implemented risk mitigation strategiesDesigned and produced regular project status reports and communications to stakeholdersMentored and trained junior developers, contributing to their professional growth

As a Project Manager at USA Baby/ChildSpace from 2005-2009, I delivered a broad range of marketing programs to promote the store's website. I was responsible for implementing Google AdWords campaigns, HTML email blasts, and radio advertisements. I also negotiated contracts with local radio stations and trade publications to maximize marketing efforts.I successfully managed the development and implementation of a web-based rewards program, leveraging ColdFusion and SQL Server. This program resulted in a substantial increase in sales volume and overall brand recognition.

As a seasoned Project Manager, I successfully managed multiple web development projects from start to finish, ensuring they were delivered on-time, within budget, and met all project milestones. I proactively evaluated and interviewed potential vendors to ensure the best outsourcing solutions were in place. I closely monitored project progress, keeping all internal and external resources accountable for meeting project objectives. My astute management of 3rd party contracts resulted in cost savings of 35% to 40%. I demonstrated my marketing expertise by executing multiple HTML email projects that were compliant with a wide range of email clients. Additionally, I used Dreamweaver, JavaScript, and Teamsite to update product pages on the Bellsouth website and developed and managed marketing campaign websites for the Large Business Marketing organization.

San Diego, Florida, Us

Spearheaded a comprehensive redesign of Harbinger's B2B e-commerce portal, Harbinger.net, utilizing various web technologies such as ColdFusion, JavaScript and Adobe Flash.

Charlotte, Nc, Us

As a front-end developer and designer for SunTrust, I was responsible for maintaining the appearance and functionality of the public-facing website. My day-to-day tasks involved updating the site with new marketing promotions and ensuring that all content was current and accurately reflected the company's brand. I leveraged my skills in HTML, CSS, and JavaScript to deliver visually appealing and user-friendly web pages that effectively communicated SunTrust's marketing messages.

Responsibilities included design/layout, and content creation of entire website. Employed Macromedia Flash to create dynamic content and a universal interface for web browsers. Utilized JavaScript for "smart shockwave" installation.

As a front-end developer on the "Project Dragon" team, I played a key role in Arthur Andersen's development of an Intranet site for business strategy and growth into the year 2000. I successfully executed a large-scale conversion of documents into HTML format and served as a project manager, effectively coordinating cross-team efforts between the Dallas and Atlanta offices. I also created technical documentation to clearly communicate the feature set and usage of the Intranet site to end customers, including field consultants.

As a Creative Director for NFS, led the web design and development team with a hands-on approach. Managed the group and oversaw all aspects of the project, from graphic creation to HTML editing and web site marketing. Employed cutting-edge web technologies, including streaming digital video and animation. Utilized Media 100 digital video system for expertly editing and producing animation clips that elevated the overall user experience.

As a Designer, created eye-catching visual designs for various print materials such as brochures, flyers, business cards, and 4-color process advertisements using Adobe Illustrator and Photoshop. Collaborated closely with clients to conceptualize and produce advertisements that aligned with their goals and budget.