Eric Wiley Email & Phone Number

Indianapolis, Indiana, United States

* Handle an assigned client list of 500-600 clients and maintaining a workable schedule for their appointments.* Run payroll, manage client and employee information, and insure clients meet the IRS guidelines.* Deliver quality service to clients via phone or email.

Indianapolis, Indiana, United States

Took inbound calls from clients, entered payroll & tax information and answered questions. Took the initiative to meet and exceed client expectations. Recognized, researched, and delivered solutions to clients withproblem solving skills.

Indianapolis, Indiana, United States

• Maintaining updates on the delivery process with carriers via phone and email to ensure our customers’ product reaches its intended destination.
• Working with a team to sustain the company’s relationship with customers and carriers.

Clarksville, Tennessee, United States

• Monitor and evaluate calls.
• Perform case audits and record keeping with multiple Microsoft Office and company programs.
• Help facilitate a good rapport between the representatives and the client.
• Participate in calibrations and provide feedback and coaching to help our representatives achieve great customer service.
• Motivated employees to increase productivity and maximize service quality with a hands-on leadership style.

Clarksville, Tennessee, United States

• Provided floor support for other agents.
• Assisted with special projects.
• Mentored new agents and supervisors.
• Ensured superior customer experience by addressing customer inquiries and concerns related to Toyota’s products, services, and dealers.
• Excellence allowed for migration into support roles.

Clarksville, Tennessee, United States

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
• Served as the main liaison between customers, the rental counter and service providers.
• Coordinated with liaisons on behalf of customers and clients.
• Identified as top performer and acknowledged monthly as top 20% of enterprise.
• Handled advanced issues with a calm, knowledgeable and professional approach.
• Completed reports.

Clarksville, Tennessee, United States

• Assessed roadside claims.
• Dispatched assistance to customers.
• Maintained running knowledge of multiple top car brands and insurance carriers.

Oak Grove, Kentucky, United States

• Performed oil changes, tire services including repairs, rotations and mounting, and other services.
• Took orders and maintained inventory.

Clarksville, Tennessee, United States

• Designed promotional material for events.
• Maintained social media accounts.
• Recording and managing media for events.

Bachelor'S Degree, Business/Corporate Communications

Minored in graphic design.

Education record