Eric Williams Email & Phone Number

Key Responsibilities: • Research by referencing materials and work instruction to answer customer questions and concerns• Processed credit card payments through secure authorized system. • Document for quality assurance and metric reporting• Managed customer accounts through Salesforce.• Work with other departments to solve customer issues• Educated customers on credit limit and card information. • Saved customer accounts.• Handled credit card accounts for over 30 high value big name brands and their customers.

Key Responsibilities: • Support customers via phone, email, chat, and remote desktop login. • Connecting with students who are continuing their education.• Assist with account, schedule, GPA, and term start questions.• Connect student with their advisors at the advisors soonest availability.• Set appointments so students can meet with their advisor to review their course plans and projected graduation dates

Key Responsibilities: • Support customers via phone, chat, remote desktop login. • Check order statuses and take credit card payment information over the phone or through a confidential 3rd party payment system. • I happily explained credit card service guidelines to members as well as provided them with a summary of their benefits with being a kohls member.

Key Responsibilities: • Received inbound calls or incoming chats from customers with questions regarding bills or accounts/service. • Review customer accounts and provide up sales when available. • Open tickets resolve issues that required technician higher support. • Provided excellent customer service to the customers by giving first call resolution to their needs. • Resolved problems IT related issues and look payments over the phone.

Key Responsibilities: • Review Claims and provide feedback on why prescriptions didn’t pay at pharmacy as well as open tickets regarding incorrect adjudication. • Provide excellent customer service to the patient by providing first call resolution to their needs. • Resolve problems that may have resulted from incorrect or incomplete information, therapy changes, and pharmacy or shipping errors.• Receive inbound calls from patients with questions regarding bills received