Supporting Federal Electronic Health Records Modernization (FEHRM) Office in the DoD and VA space

● Project Planning: Responsible for planning and conducting project kickoff meetings, defining project scope, facilitating technical/operational requirements identification, developing detailed project plans, project budget or anticipated savings, and establishing a framework for the management of on­going project activities.● Works with customer SMEs and facilitate solution design discussions.● Project execution and tracking: Manages the project management process, includingleading project meetings. Document issues, action items, user requirements, or deliverables from project meetings. Performs a variety of project related activities, including: updating project schedules and plans, project communications, budget tracking, etc. Accomplishes all work within established methodologies and standards.● Risk and Issues management: identifies and tracks project tissues, resolving issues where possible or escalating to higher management when needed. Assesses and manages risks and drives mitigation activities.● Change management: Influences and gains commitment to change. Partners with clients and project team members to drive communications and change management activities for each project deliverable. Responsible for participating in the development of communications and change management materials.● Customer Service: Actively engages clients through all phases of the project life cycle, ensuring client satisfaction through timely communication and consistent completion of deliverables within communicated timeframes.

Contributed to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across sites.Regularly reviewed applications and made modifications and/or updates to ensure currency and functionality within established environment. Maintained and supports multiple systems or complex software applications and their associated hardware at multiple sites. Had to produce and maintain documentation such as system requirements, designs, resource inventories, and plans. Provided technical and project leadership to other staff members by demonstrating initiative, and worked independently as needed to accomplish responsibilities. Applied effective system design principles and software development methodologies. Maintained a high level of project and deliverable consistency through demonstrated repeatable and reliable performance. Had to take initiative and be proactive on starting tasks and assignments. Had exposure to managing both custom developed and vendor-supplied applications.

• Assess, inventory and document all current interfaces inbound and outbound • Plan and implement the upgrade of Rhapsody • Train new and existing staff on Rhapsody • Design, build and implement new interfaces for wound care, etc

• Responsible for the design, specification and implementation of interface systems.• Develop, test and implement interfaces using the existing interface engine tool set.• Perform thorough quality assurance testing to ensure all implemented interfaces are of the highest reliability.• Work closely with others to ensure that synchronization of data occurs with interfaced application systems across theTrinity Health environment.• Manage interface projects and maintain interface project plans.• Work with other staff to minimize design and application program risks associated with interface implementation.• Work directly with vendors in all phases of project implementation.

• Processed purchase orders and invoicing of sales orders• Provided service and support via computer to business customers worldwide• Communicated and coordinated intra-team activity• Organized, scheduled, and facilitated team meetings• Opened communication among the team, manager, and other teams

• Trained staff and customers in computer-system setup and operations• Tested and troubleshot new software and hardware• Repaired and updated windows operating systems and hardware components of home PCs

• Received transactions from users regarding customer service or technical support• Determined appropriate action to be taken on customer’s behalf, which included problem determination and appropriate next steps to achieve issue resolution• Tested software and hardware to evaluate ease of use for customer