Eric Wing Email & Phone Number

Westchester, Illinois, US

I'm an SAP Technical Account Manager. I provide support for both on-premise and cloud based landscapes to multiple clients.

London, United Kingdom, GB

• Integrate and manage SAP to SAP and SAP to third party applications
• Configure and orchestrate SAP change control functions
• Accomplish SAP maintenance by applying Support Packages/stacks and kernel upgrades using a structured methodology
• Emergency support for high pressure situations 24/7
• Technical landscape owner and support lead for several large SAP hosting customers. Responsible for coordination and implementation of all technical aspects including but not limited to issue resolution, monitoring.
• Design, test, and implement disaster recovery procedures

Southfield, MI, US

• Provide senior level IT Help Desk essential support for information technologies in a 24/7 shop.
• Perform customer service help desk duties including answering incoming calls and making outgoing calls from/to supported customers, collect information, entering information into ticket system.
• Determine the nature of problems, submit them to the appropriate responsible branch for prompt resolution, and prioritized by severity of error
• Provide assistance to functional users
• Test and analyze computer and network malfunctions
• Provide technical assistance to local functional users to minimize operational disruptions

Mumbai, Maharastra, IN

• Hand picked to handle the bulk of the TC3 help desk calls at the program’s inception
• Devise work-arounds to ensure a given division remains functioning during time sensitive periods
• Trains new TC3 Help Desk team members in their daily duties as well as developing their skills to ensure they are up to the positions demands
• Instructs Clients on using specific software, electronic mail, and operating systems
• Develops training materials on new software/hardware prior to their release to Domino’s Pizza corporate and vendor team members
• Responds to and diagnoses client’s technology issues through discussions with users and results in leveraging resources across all levels of the organization to resolve customer concerns

• Maintained Ford’s Export Operations & Global Growth Initiatives retail accounts
• Analyzed and rectified dealer issues with the GIS online database
• Advised on and facilitated departmental training
• Setup and input incentive programs into the GIS system
• Composed and distributed extensive weekly and monthly financial reports
• Cultivated and upheld an outstanding rapport with international Ford dealers

• Maintained and tracked an inventory of thousands of vehicles in 15 different states
• Coordinated unit repair (body, mechanical, and inspection)
• Approved unusual repairs (paint, tires, body work, electric) with a cost up to $1000.00
• Developed and maintained outstanding relationships with processing dealers, repair facilities and auction personnel
• Administered vehicle transportation to a repair facility and then to auction
• Ensured title paperwork was in order according to individual state law