Technical Support Team Lead
Current
Oct 2021 - Present
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Eric Winquist Email & Phone Number
Technical Support Team Lead
at
Avigilon
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Team Lead
Location
Greater Vancouver Metropolitan Area, Canada
Company size
Who is Eric Winquist? Overview
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Quick answer
Eric Winquist is listed as Technical Support Team Lead at Avigilon, a with 735 employees, based in Greater Vancouver Metropolitan Area, Canada. AeroLeads shows a matched LinkedIn profile for Eric Winquist.
Eric Winquist previously worked as Technical Support Analyst at Avigilon and Customer Care Support - Technical at Shaw Communications. Eric Winquist holds Diploma, Theatre Production from Macewan University.
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Email format at Avigilon
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Avigilon
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Profile bio
About Eric Winquist
Dedicated Technical Support Representative focused on providing an exceptional customer service experience. Critical thinker who excels in resolving customer support issues quickly and efficiently. Adept at working in a fast paced environment and adapting to rapidly changing technology.
Current workplace
Eric Winquist's current company
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Avigilon
5 roles
Eric Winquist work experience
A career timeline built from the work history available for this profile.
Technical Support Analyst
Oct 2018 - Oct 2021
Customer Care Support - Technical
• Provided front line technical support agents with second level support.• Resolved escalated customer concerns by delivering an exceptional customer service experience.• Trained front line agents in new products and processes in both one on one coaching sessions and classroom environments.• Monitored agent activity in real time to ensure service levels were met.• Provided feedback to supervisors to identify skill gaps in front line agents. • Mentored agents in real time for call quality and with resolving escalated customer concerns.• Worked with national support and operations teams to identify and address call drivers.
Feb 2017 - Apr 2018
Technical Support Representative
• Provided exceptional technical support for all Television, Internet, and Home-Phone services offered to residential Shaw customers.• Member of several specialty teams dedicated to troubleshooting beta or advanced services; Including Fiber to the home, Blue Sky TV, Gateway Television, and Advanced xb6 modems.• Joined the TSR Platinum Team as a high performing TSR which allowed me to assist our level 2 support team with customer escalations and callbacks.• Acted as a team mentor by providing coaching and advanced skill training to new hires.• Assisted multiple external departments as an on loan agent including our Technical Service Delivery Dispatch team, Operations Support team, and Real Time support team.
Nov 2011 - Feb 2017
Sales Associate - Electronics Department
May 2006 - Feb 2010
Team & coworkers
Colleagues at Avigilon
Other employees you can reach at avigilon.com. View company contacts for 735 employees →
DB
Donn Bloomstrom
Colleague at AvigilonForest Lake, Minnesota, United States
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KW
Karen Wright
Colleague at AvigilonSurrey, British Columbia, Canada
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SG
Steven Gatlin
Colleague at AvigilonNew Port Richey, Florida, United States
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CS
Carlton Sanders
Colleague at AvigilonDallas-Fort Worth Metroplex, United States
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AS
Andy Summers
Colleague at AvigilonGreater Brisbane Area, Australia
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GS
Gemma Stevens
Colleague at AvigilonGreater Vancouver Metropolitan Area, Canada
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EZ
Eirc Zhu
Colleague at AvigilonGreater Vancouver Metropolitan Area, Canada
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SK
Stanislav Kouzmine
Colleague at AvigilonVancouver, British Columbia, Canada
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EB
Earl Bolaños
Colleague at AvigilonLos Angeles Metropolitan Area, United States
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RV
Rafael Vandame
Colleague at AvigilonPorto Alegre, Rio Grande Do Sul, Brazil
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Donn Bloomstrom
Colleague at AvigilonForest Lake, Minnesota, United States
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KW
Karen Wright
Colleague at AvigilonSurrey, British Columbia, Canada
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SG
Steven Gatlin
Colleague at AvigilonNew Port Richey, Florida, United States
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CS
Carlton Sanders
Colleague at AvigilonDallas-Fort Worth Metroplex, United States
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AS
Andy Summers
Colleague at AvigilonGreater Brisbane Area, Australia
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GS
Gemma Stevens
Colleague at AvigilonGreater Vancouver Metropolitan Area, Canada
View →
EZ
Eirc Zhu
Colleague at AvigilonGreater Vancouver Metropolitan Area, Canada
View →
SK
Stanislav Kouzmine
Colleague at AvigilonVancouver, British Columbia, Canada
View →
EB
Earl Bolaños
Colleague at AvigilonLos Angeles Metropolitan Area, United States
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RV
Rafael Vandame
Colleague at AvigilonPorto Alegre, Rio Grande Do Sul, Brazil
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1 education record
Eric Winquist education
FAQ
Frequently asked questions about Eric Winquist
Quick answers generated from the profile data available on this page.
What company does Eric Winquist work for?
Eric Winquist works for Avigilon.
What is Eric Winquist's role at Avigilon?
Eric Winquist is listed as Technical Support Team Lead at Avigilon.
Where is Eric Winquist based?
Eric Winquist is based in Greater Vancouver Metropolitan Area, Canada while working with Avigilon.
What companies has Eric Winquist worked for?
Eric Winquist has worked for Avigilon, Shaw Communications, and Zellers.
Who are Eric Winquist's colleagues at Avigilon?
Eric Winquist's colleagues at Avigilon include Donn Bloomstrom, Karen Wright, Steven Gatlin, Carlton Sanders, and Andy Summers.
How can I contact Eric Winquist?
You can use AeroLeads to view verified contact signals for Eric Winquist at Avigilon, including work email, phone, and LinkedIn data when available.
What schools did Eric Winquist attend?
Eric Winquist holds Diploma, Theatre Production from Macewan University.
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