Branch Manager
CurrentIn my current role, I spearhead all facets of branch operations, including Administration, Sales, and Service, maintaining full accountability for overall branch profitability and growth trajectory. I deliver training and professional development initiatives to 20 direct and indirect reports, fostering continuous performance improvement and the creation of a robust internal talent pipeline. I provide customer and employee product and sales training, ensuring enhanced client satisfaction and business retention, resulting in achievement of all revenue goals. I also present detailed documentation and reporting on time sheets, expense reporting, sales itinerary, call reports, competitive data, product reporting, marketing, and sales, to facilitate data-driven decision-making.• Effectively increased market share in the Dallas branch territory, growing 85% from 2017