Eric Wippman Email & Phone Number

Chicago, IL, US

• Head of Emergency Response Team. Dealt with highest-priority software-related issues across the organization.
• Developed trainings for advanced troubleshooting, including how to swiftly sift through vast quantities of data in creative ways.
• Worked with leaders of other teams to investigate and eliminate tracking inefficiencies, especially in for product offerings.

Chicago, IL

• Troubleshoot the most difficult issues in a complex platform with numerous integrations and countless moving parts.
• Work across multiple teams, often serving as the prime communicator of both issues and solutions between the Customer Success, Carrier Operations, Product, and Engineering Teams.
• Assisted Manager in developing various workflows to streamline responses and solutions to common situations, maximizing the efficiency of the Product Support Team.
• Trained both team members and other internal users in how to use and troubleshoot different aspects of the platform, helping reduce the number of issues that reach the Product Support desk.
• Solved 48.9% of highest-level cases, while working on a 4 person team. Over the past year I have solved 93.1% more than my closest peer.

Chicago, IL

Chicago, IL

Chicago, IL

• Led the product fulfillment effort, directing a 5 person fulfillment team to leverage financial analytics with numerous data sources to assess the transaction risk for over 150 potential commercial real estate tenants.
• Utilized industry data, neighborhood demographics, local economic data, and gap analysis to determine best-fit tenants for commercial real estate properties, providing clients with a list of companies well-suited for a.
• Took the lead for many development projects, collaborating with the offshore development team, adding new features and eliminating bugs to enhance the firm's viability assessment software, increasing the quality of.
• Developed a scoring methodology to automate the financial analysis of target companies.

Chicago, IL

Chicago, IL

• Analyzed and compiled US GDP data by sector to determine fastest-growing sectors and assist in ranking Crain's Fastest 50 Growing Companies in Chicago to help the deal team decide which companies they should target for.
• Researched and provided electrical transmission and distribution market due diligence using Capital IQ, Dow Jones Factiva, and other sources, assessing potential investment opportunities for the deal team.
• Created stock screen of 100 microcap companies in relation to largest market sectors of US GDP, revenue growth rate, and other variables.

Chicago, IL

• Conducted various laboratory tests on different textiles, documenting which fabrics have the desired properties for fast drying and/or fireproof clothing.
• Catalogued retail list of products using excel to be used by the sales team to target prospective clients.

Northbrook, IL

• Reviewed legal cases relating to K-12 schools to inform the General Counsel of possible legal situations.
• Analyzed internal policies to anticipate and defer future lawsuits, making recommendations for policy changes to limit risk.