Eric Wong Email & Phone Number

Toronto, Canada Area

→ Completed delivery of ScotiaOnline and Mobile Banking data centre migration. $15 million program delivery. Application is elected as Top Spot in the J.D. Power 2020 Canada Online Banking Satisfaction Study,→ Completed delivery of ARMITSA data centre migration, including hardware refresh, 2000+ servers data centre migration. $30 million program.→ Completed delivery of Carribean and Mexico data centre migration for both Retail and Consumer applications (LEAP Retail and LEAP CMS), including hardware refresh, deployment model redesign, and database upgrade, $3 million program.→ Completed delivery of Digital Online Channels 15+ applications data centre migration. $3 million program.→ PEGA production stabilization task force.→ Business casing for ScotiaOnline technology migration to the cloud. $10 million program.→ "Best of the Best" Top Performance Award for 2017, 2018 and 2019.

Toronto, Canada Area

→ Responsible for 20+ applications, including FTM Payment Centre, the one central hub that enriches and processes multiple payment types within the bank and communicates with downstream systems. → Business case and set up multiple Agile Labs, including Pacific Alliance Lab, Payment Enhancement Lab, Payment Modernization Lab.→ Lead the implementation of development initiatives with no delays and extra cost, including> FTM Payment Centre Upgrade (Oct 2016 - Agile)> ACH integration into Payment hub (Domestic ACH, International ACH, Gateway ACH) (May 2016 - Agile)> EMT integration into Payment hub (Nov 2015 - Agile)> VISA DPS integration into Payment hub (Feb 2015 - Waterfall)> Global File Transfer Caribbean (Feb 2014 - Waterfall)> Payment Centre Wires (May 2014 - Waterfall)→ Managed 50+ releases and emergency changes annually to accommodate customer requests.→ Coordinated the activities of 40 staff and contractors, meeting delivery timelines.

Markham

→ Coordinated over 300 projects for video card drivers qualification, including: > AMD Wireless Display solutions > Windows 8, Windows 7, XP display drivers for 8 generations of ASICs (From Radeon HD 8000 series to Radeon 400 series) > AMD Catalyst Control Centre > Certified Output Protection Protocol driver→ Maintained quality assurance planning for a staff of 25 technologists.→ Develop and promoted PPMP for quality assurance and release management workflow.

Etobicoke

→ Promotion in 3 months, handling escalated issues for a floor of 120 agents.→ Ranked top 5 call centre agents throughout the employment.→ Troubleshooted wireless data services, networks and devices.

Toronto, Canada Area

→ Programmed online applications for internal requisition forms using ASP, XML and SQL.→ Developed and monitored TTC partnership United Way 2002 online auction.→ Migrated current ASP/Tango applications to JAVA/EJB platform.

Waterloo

→ Maintained Research In Motion, BlackBerry, and Partner Solution sites. (www.rim.net)→ Managed Research In Motion Developers Zone. (www.blackberry.net/developers/)→ Administrated beta product and related web sites for 70+ various RIM partners.

Mba, Business Administration

Basc, Computer Engineering

High School

Secondary School

Education record