Eric Wong Email & Phone Number

Portland, Maine, Us

Fairfax, Virginia, Us

 Strategic management to multiple HP C7000 blade chassis and blade servers along with virtual connect networks at two datacenters Supervision to all aspects of production and corporate domains to group policy implementation involving AD account creation and credentials as well as domain name system (DNS) Conducting troubleshooting of server faults and outages across all operational and business tiers; as well as configuration and management of SAN storage production on the HP 3Par 7400SP Management of over 200 VMs within the production, demonstration, staging, disaster recovery, and database failover clusters through administration of all Hyper-V virtualized environments Formulation of sound solutions to address systems-related events in close coordination with various internal teams which involve NetOps, development and operations, quality assurance, database administrators (DBAs), and network operating center (NOC) Dealing with trouble management problems escalated by staff to the vendor support while serving as the POC; as well as providing employee and vendor partners access to the colocation facilities (COLO) facilities Full accountability to the tokenized RSA account access to production Observing adherence to the standards in the preparation of process documentation which included operational best practices and IT governance to ensure payment card industry (PCI) compliance

Us

 Execution of different responsibilities including the following; administration of Windows and NOC and LAN/WAN/VPN across five remote offices; oversight of Exchange Server 2010 throughout the entire corporation; application of VMware ESXi server for multiple virtual hardware platforms provision, while maintaining and reducing hardware costs and energy consumption; and migration of obsolete hardware platforms to VMs through the VMware converter Full administration of AD/DNS, wireless access points, and terminal servers Establishment and configuration of VMware solution used in transitioning 20-physical servers to virtual machines Utilization of Veeam B&R and AWS in developing a highly available (HA) and disaster recovery (DR) solution Initiation of site-to-site virtual private network (VPN) between five offices by conceptualizing a cohesive solution to administer Juniper firewalls Presiding over staff trainings on network operations involving log-in procedures, network management software, permissions, printing issues, security, and proper use of software throughout multiple departments Made significant contributions to the optimization of system reliability and performance using in-depth research, proposals, and implementation of network enhancements Reduction in telecommunication costs by 30% by applying industry expertise in using multiple legacy PBX systems consolidation and unified hosted voice over internet protocol (VoIP) system implementation

Washington, District Of Columbia, Us

Performed highly effective monitoring; event and fault management of the firm’s infrastructure and applications for the command center. Provided rapid response to all actionable alerts. Mitigated potential or current business impact by taking immediate action in response to monitoring alerts while operating within command center standard procedures. Recognized severe events as they occur through use of monitoring tools and engaged command center management and technical support teams.

Philadelphia, Pa, Us