Eric Woodruff Email & Phone Number

San Francisco, CA, US

San Francisco, California, US

• Manage the operations for the Biochemistry Department, working cross-functionally with faculty and course administrators.
• Project managing and developing course activities including the scheduling of courses, recruitment of faculty and general student support.
• Developing processes to organize the department, streamline activities and to create efficiencies.
• Data reporting.
• Design and propose system enhancements.

San Francisco, California, US

• Consulted on operational issues within the pricing and product operations team and assisted in the testing/implementation of the new quoting tool.
• Provided a roadmap for solving operational issues and creating efficiencies within the pricing and product implementation team.
• Maintained multiple test environments used in testing for the new quoting tool.
• Created validation spreadsheets to ensure the accuracy of data throughout test environments.
• Consulted on user experience, sharing best practices to build team effectiveness across business units.

San Francisco, CA, US

• Led and managed Pricing&Products Implementation and Order Operations teams. Responsibilities included the management of cross-functional implementation and order tracking teams, vetting and testing of complex price.
• Reduced the implementation efforts of new offerings, including realigning the business with new implementation cycles, creating standard implementation tracks, creating a project dashboard, developing standardized.
• Realigned team to meet organizational needs, provide growth opportunities within the team and to optimize resources.
• Directed the development of an online price book reducing maintenance time, improving accuracy of data and creating efficiencies within the sales cycle.
• Developed and provided pricing training for internal customers, focused on simplifying complex pricing models for the end user.
• Created an order processing dashboard using SalesForce, to highlight various order processing elements including pipeline, time to delivery, special handling, error tracking, order processing standardization and.

Boulder, Colorado, US

• Supported and trained an international team of 30+ individuals. Reported to the VP of Support Sales and working cross-fucntionaly with all levels of management.
• Managed EMEA project to ensure renewal business met auditing standards enabling company to recognize EMEA support revenue. Project elements included, setting project timeline and resource requirements, hiring/training.
• Developed a process to move Installed Base/Service Contract data in alignment with the cross-functional Oracle Customer Master clean-up project and supervised/trained employees to manage daily activities in support of.
• Managed and developed a team to review all accounts in the APAC region; enabling better visibility into the licensing of each account, creating a better renewal experience and capturing lost revenue.
• Directed the division of the Support Sales team into distinct selling and operations functions which created efficiencies, enhanced productivity and increased revenue generation.
• Developed and implemented system enhancements and processes that improved the performance of the Oracle 11i system, enabling better visibility into our customers, increasing revenue, and creating a better environment.

• Instrumental in the growth of a start-up company from 150 to 2,500+ employees over a two year period; reported to the Director of Human Resources and working cross-functionaly with varous levels of management.
• Initially supported 5 recruiters and managed/trained 2 staffing coordinators.
• Created and implemented a scheduling process that assisted in hiring over 2,000 individuals over and 18 month period.
• Developed temporary staffing program and oversaw the expansion of the program to include a workforce of 300+ temporary employees.
• Reduced temporary employment costs between 35-50% and necessitated vendor transparency to ensure quality of temporary resource and fairness in compensation.
• Oversaw the implementation of Spherion On-Premise temporary staffing program.

Salesforce Administration

Ba, Music Business