-Oversaw daily operations of a 72-bed facility, ensuring compliance with state and federal regulations-Facilitated the recovery over $440K in lost revenue by auditing resident accounts for Hospice, Medicaid, Medicare, and Social Security benefits as their payor source, to rectify billing discrepancies regarding revenue owed-Qualified to take the Alabama Board of Nursing Home Administrators License TBD June 2024-Developed and executed monthly staff training programs which led to a 60% increase in productivity-Implemented quality improvement programs that increased resident satisfaction scores by 30%Fostered strong relationships with residents and their families, enhancing overall care experience-Collaborated with community officials to do round tables discussions to increase regulations awareness

-Responsible for a 59 Bed Facility with over 70 staff members and contributed to the recovery of over $30,000 in lost revenue to reallocate funds for daily operations-Coordinated interdisciplinary team meetings to ensure comprehensive resident care plans-Supervised facility maintenance and safety protocols, achieving a satisfactory compliance score during State inspection-Managed implementation of new CRM, PointClickCare, to increase resident satisfaction and to keep sponsors informed of their well being-Supported the process to retaining proper documentation of residents care, schedules of medication, and keeping staff up to date on care plans -Organized meetings with Department Managers to discuss marketing strategies and goals-Coached and guided staff on protocols, procedures, and processes

ADMINISTRATOR IN TRAINING APRIL 2022 – AUGUST 2022-Recruited Certified Nursing Assistants for the facility-Cross trained in various departments such as Dietary, Clinical, Business Office, HumanResources, Housekeeping, and Maintenance-Led meetings with Department Managers about needs and opportunities in regards to theresidents-Partnered with team to handle State Survey Complaint Audit

Conducted phone calls and presentations to potential clientsEstablished effective relationships with a broad range of contactsManaged Strengths, Weakness, Opportunities and Threats analysis on clients to see what wastheir greatest need from FastHealthOrganizing meetings with team to discuss marketing strategies and goalsResponsible for contacting the North East, South West municipalities, and Rural HealthClinics

Developed and executed marketing strategies to promote lab services and products.Created engaging content for marketing materials.Planned and coordinated advertising campaigns with physicians.Stay updated on industry regulations and scientific advancements to tailor messaging effectively.Build and maintain relationships with clients, and partners.

• Strengthened competitive positioning by conducting comprehensivecompetitor analyses to inform strategic decision-making processes.• Established strong relationships with key referral sources, fosteringcollaboration and business development opportunities.• Improved lead generation capabilities by refining targeting criteria,enhancing messaging, and optimizing channel mix strategies.• Created innovative strategies to drive referral source engagement

• Work collaboratively with the President, faculty and staff to facilitate a coordinated enrollment effort, including appropriate market research, data collection/assessment to increase first-time, full-time and degree seeking student retention and persistence rates. • Provide leadership in the creation of strategic goals based on analysis of student success, predictive modeling, program specific and institutional capacity, market research and geo-demographic data - increased the diversity, quality and quantity of the student body.• Integrated technology and marketing to enhance recruitment, retentions and marketing strategies including web-based recruitment, social media and other technological applications. • Develop the vision for enrollment management and motivated staff through shared governance to achieve the vision of the President and College.• Ensure that staff is up to date with latest trends in recruiting• Built a functional team from 2 admissions counselors to 10 admissions counselors, 2 enrollment specialist and 2 alumni relations coordinators• Responsible for coordinating registration with Financial Aid, Academic Affairs, Residence Life and Business Office.• Select, energize, supervise and evaluate administrative and support staff. • Assist in the implementation of a new CRM Salesforce to expand student growth from internal system.

• Increased the amount of referrals and admissions by over 300%.• Developed new marketing strategic planning and territory plans• Comprehensive knowledge of the hospice process and healthcareregulations of Medicare, and Medicaid.• Provided emotional support to grieving families by offering counselingservices or referring them to appropriate bereavement resources whennecessary.• Streamlined communication processes among interdisciplinary teamsfor better patient outcomes.• Educated families on the benefits of hospice care, addressing concernsand answering questions throughout the process.

• Implemented new marketing strategies for “new” hospice in the Tuscaloosa area• Developed new referrals sources for continuous growth• Obtained and surpassed the annual goal by more 250%• Presenter on vary topics on hospice education • Comprehensive knowledge of hospice process and heath care regulations of Medicare, and Medicaid.• Ability to build and maintain relationships with patients and physicians familiar with the philosophy of hospice care.

• Increased the amount of referrals and admissions by over 300%.• Developed new marketing strategic planning and territory plans• Comprehensive knowledge of hospice process and heath care regulations of Medicare, and Medicaid.• Ability to build and maintain relationships with patients and physicians familiar with the philosophy of hospice care.• Analyze various hospice functions to increase efficiency to promote business growth of the hospice agency.• Ability to lead and motivate the team to perform at high level.• Doubled the amount of referrals in the first 60 days

• Increased number of referrals by 200 percent since joining Journey Hospice. • Possess good problem solving and decision making skills.• Comprehensive knowledge of hospice process and heath care regulations of Medicare, and Medicaid.• Ability to build and maintain relationships with patients and physicians in order to educate about the philosophy of hospice care.• Participate in educational programs about hospice and end of life care.• Analyze various hospice functions to increase efficiency to promote business growth of the hospice agency.