Leading various operational teams to ensure the best customer experience for HBO Max and Max by streamlining and aligning different workstreams, systems, processes, and cooperating teams.• Strategic Launch Management: Spearheaded the successful launch of HBO Max in 12 countries (2022) and the new Max platform in 15 countries (2024), ensuring full content readiness across video, localization, metadata, and legal requirements. • Customer Experience Enhancement: Drove significant… Show more Leading various operational teams to ensure the best customer experience for HBO Max and Max by streamlining and aligning different workstreams, systems, processes, and cooperating teams.• Strategic Launch Management: Spearheaded the successful launch of HBO Max in 12 countries (2022) and the new Max platform in 15 countries (2024), ensuring full content readiness across video, localization, metadata, and legal requirements. • Customer Experience Enhancement: Drove significant improvements in content delivery. One example: achieving a 99.9% availability of Dutch subtitles within six months, up from less than 40% at launch.• Data-Driven Operations: Implemented advanced business data analytics, visualization, and reporting systems (using Confluence, JIRA, Airtable, Looker, Tableau, PowerBI) to optimize both business-as-usual (BAU) and project-based operations.• Cross-Departmental Alignment: Standardized content workflows and processes across global departments, including Editorial/ Merchandising, Planning, Scheduling, and Operations (QC, VOD), within the Global Media Supply Chain.• Leadership: Led a team of operational experts in several set-ups, from 9-22 members, remotely and hybrid working from 8 different countries. In an informal, supportive but results- and development driven way. Show less

Leading large teams and managing complex content operations across global markets with a large focus on increasing overall catalogue quality.• Leadership in Content Operations: Directed teams of up to 70 members, managing content for 160 international linear channels across 100+ countries, while leading the transition to regional content operations structures and international VOD/OTT initiatives.• Process Optimization: Successfully merged and aligned multiple operational teams to… Show more Leading large teams and managing complex content operations across global markets with a large focus on increasing overall catalogue quality.• Leadership in Content Operations: Directed teams of up to 70 members, managing content for 160 international linear channels across 100+ countries, while leading the transition to regional content operations structures and international VOD/OTT initiatives.• Process Optimization: Successfully merged and aligned multiple operational teams to create efficient, standardized workflows, ensuring high-quality content and localization delivery to international business partners. Show less

Strong focus on (operational- and cost) efficiencies resulting in merging into one unified operational team.• Team Unification: Successfully merged and unified three distinct operations teams (Comedy & Entertainment, Youth & Music, Kids & Family) into a cohesive, high-performing unit, enhancing collaboration and operational efficiency.• Alignment, Standardization & Efficiencies: Aligned, standardized, and optimized global supply chain and content delivery workflows, improving… Show more Strong focus on (operational- and cost) efficiencies resulting in merging into one unified operational team.• Team Unification: Successfully merged and unified three distinct operations teams (Comedy & Entertainment, Youth & Music, Kids & Family) into a cohesive, high-performing unit, enhancing collaboration and operational efficiency.• Alignment, Standardization & Efficiencies: Aligned, standardized, and optimized global supply chain and content delivery workflows, improving process efficiency and consistency for international operational teams and business partners. Show less

Migrated content and operations managed by local teams from all over the globe to Amsterdam.• Centralized operational Hub: Operations from several local teams (Singapore, London, Johannesburg, Paris, Warsaw, Moscow, Berlin, Madrid, Stockholm, Sydney) moved to Amsterdam. Each migration was successfully (project-) managed with a strong focus on stakeholder engagement.

• Migrated operations and launched multiple channels (GSA, France, Poland, Italy, South East Asia) to AMS.

• Launched several channels for CEE/ Emerging Markets.

• Managed the first migrations of Nordic operations to AMS.

• Managed content operations for national- and international channels.

• Made sure that royalties were calculated and assigned correctly by Dutch Rights Society.

• Assisted Sony Music royalty manager with processing licenses and reporting.

• Assisted in fraud detection and screened new employees.

• Assisted in A&R activities and managed day to day office activities.

- Setting up the marketing plan for the latest CD;- Making sure the promotional budget was spent efficiently;- Using the marketing plan for promotion on the latest Club night: RUSH.