Content Operations Senior Manager
Leading various operational teams to ensure the best customer experience for HBO Max and Max by streamlining and aligning different workstreams, systems, processes, and cooperating teams.• Strategic Launch Management: Spearheaded the successful launch of HBO Max in 12 countries (2022) and the new Max platform in 15 countries (2024), ensuring full content readiness across video, localization, metadata, and legal requirements. • Customer Experience Enhancement: Drove significant… Show more Leading various operational teams to ensure the best customer experience for HBO Max and Max by streamlining and aligning different workstreams, systems, processes, and cooperating teams.• Strategic Launch Management: Spearheaded the successful launch of HBO Max in 12 countries (2022) and the new Max platform in 15 countries (2024), ensuring full content readiness across video, localization, metadata, and legal requirements. • Customer Experience Enhancement: Drove significant improvements in content delivery. One example: achieving a 99.9% availability of Dutch subtitles within six months, up from less than 40% at launch.• Data-Driven Operations: Implemented advanced business data analytics, visualization, and reporting systems (using Confluence, JIRA, Airtable, Looker, Tableau, PowerBI) to optimize both business-as-usual (BAU) and project-based operations.• Cross-Departmental Alignment: Standardized content workflows and processes across global departments, including Editorial/ Merchandising, Planning, Scheduling, and Operations (QC, VOD), within the Global Media Supply Chain.• Leadership: Led a team of operational experts in several set-ups, from 9-22 members, remotely and hybrid working from 8 different countries. In an informal, supportive but results- and development driven way. Show less
