Eric Wright Email & Phone Number

Greater St. Louis Area

• Work as part of a multidisciplinary team to assess, inventory, process, and prepare technical reports for complex archaeological and archival collections.• Systematically prepare artifact and archival collections for curation in accordance with, and exceeding, standards set by federal law.• Create digital records of historic documents to ensure long-term preservation.• Utilize Microsoft Office Suite to create and maintain databases and manage large sets of data.• Operate advanced digital photography station to generate forensic-quality images of historic and prehistoric artifacts.• Rehouse collections based on repository standards.

Fenton, Mo

The first level of escalation for all Tier One Analysts while continuallymonitoring case queues and working cases delegated by channel managersProvides subject matter expertise-related guidance to Tier One Analysts for theirassigned focus areaServes as a technical expert using independent judgment and discretion when providing technical assistance and support to customers and lower tier analystsDetailed knowledge of ALOHA related products and servicesDevelops, builds and establishes a strong degree of subject matter expertise specific to products and servicesDefines, documents and maintains known resolutions and troubleshooting proceduresMonitors open calls reaching SLA and works with analyst and other team members for resolutionExecutes a high level of customer service and resolves client equipment issues with swift and positive actionEstablishes and maintains client communications to ensure transparency and collaborationMentors and trains new Tier One Analysts

Eureka, Mo

Supervisor of 20+ employeesSalesMoney Handling Opening and closing proceduresWeekly and Monthly Reports Nightly closing paperworkPhotography Customer Service

Jacksonville, North Carolina Area

Signals Intelligence OperatorElectronic Intelligence Operator AnalystTeam LeaderGear accountability and storageSpecialized gear setup and troubleshootingHeavy Vehicle OperatorRifle and Pistol Coach SecurityDeployed Afghanistan Veteran: 2011

Cyber Security

Currently enrolled as a full time student

Associate'S Degree, Network And System Administration/Administrator

Activities and Societies: ProgramingComposition Computer Structure and Logic Problem Solving Theory Strategies for the Technical.

Highschool Diploma

Activities and Societies: Student Council, Journalism, and Band