Eric Yetman Email & Phone Number

Linthicum, Maryland

Columbia, MD

Design interior spaces and negotiate sale of needed materials. Service multiple service issues that arise from sales. Build relationships within the local industry professionals to increase business opportunities.

Bethesda, MD

Handled customer escalations and determine best course of action to resolve the issue. Managed department’s work flow, task management and schedule to ensure department meets call standard level agreement. Created and maintained team’s knowledge base to improve or meet KPI’s.Analyzed call data, sales figures, internal data and customer feedback to find.

Bethesda, MD

Handled customer relations through multiple communication platforms. Managed customer feedback system and delegate tasks to ensure feedback was addressed. Managed Help Desk system for department and delegate/complete tasks assigned. Handled lost prevention for online sales.

Laurel, MD

Assisted customers with transactions based on alcoholic spirit knowledge. Used selling techniques to propel store to highest spirit sales within the company in 9 month period.

College Park, MD

Customer service liaison for the University of Maryland College Park. Ran detailed reports on machine sales and customer feedback. Managed product deliveries based on reporting. Used Excel to find sales trends to determine where to site future machines.

Bethesda, MD

Used my knowledge to sell high end home improvement products. This included high end kitchen and bath fixtures, furniture, and accessories. Specialized in high end customer service for contractors and upscale clients.