Eric Yoo Email & Phone Number

New York, NY, US

Munich, Germany, DE

Munich, Germany, DE

• Lead security enhancement projects such as IAM, SIEM with AI & ML, Audit and monitor the global secure network, Security eLearning, Security Asset Management, MDM, etc.
• Lead/Responsible for multiple global projects - Global Omni-Channel project with mobile POS implementation, global PII compliance for GDPR, CCPA and PCI, Network security and firewall enhancement, warehouse.
• Provide SAP IS support in the US and Canada
• Accomplish financial objectives by forecasting requirements such as preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective action - Manage monthly budget control tool for IT.
• Primary interface to support the NCSA operation with HQ. Lead communication regarding IT issues to ensure that they are resolved in a timely manner

Munich, Germany, DE

IT

• Led and supported the Global Omni-Channel project with HQ IT team in Milan, Italy – new POS system implementation with Oracle xStore, digital workplace with O365, global security enhancement, disaster recovery, CRM.
• Provided direction to the IT team and oversee the planning, development, and implementation of all technical enhancement
• Led regional projects – Store opening/closing, AP automation, VMware migration & maintenance, Store network reconfiguration, Logistics data enhancement with EDI & SFTP, new global tax engine integration, Cybersecurity.
• Led on maintaining, updating and training on software for all distribution activities. Demonstrate expert knowledge of the wholesale distribution process (order cycle, shipments, logistics, etc.) and partner with.
• Accomplished financial objectives by forecasting requirements such as preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective action, etc.
• Acted as primary POC with the HQ in Milan to support the US operation. Led all communication regarding IT issues to ensure that they are resolved in a timely manner

IT

New York, NY, US

• Led the content (Policies and Procedures) management solution project for all NA FSS - MAC, Aveda, Origins, Jo Malone, CCS and MAC French using Agile methodologies - within 6 months since the portal was launched, over.
• Led the Global P&P management project for EMEA, APAC, Brazil, UK with multiple languages
• Led the store master data management - location, active directory, email, address, hours, etc.
• Led/supported the planning and tracking of regional projects - work associated with the implementation of a complete solution for the ELC Retail Operating Systems.
• Managed monthly budget control tool to ensure the project’s financial impact is accurately represented to global management at all key decision points and aligns with financial policies and guidelines
• Supported the execution of deliverables and installation of projects such as CRM, TC, POS, etc.

Minato-ku, Tokyo, JP

• Led the new store opening project – setting up POS, Mobile POS, Voice/Data, Shoppertrak, etc.
• Led the Call Center with 1st level customer support project for retail store operation and provide trouble shootings.
• Managed physical inventory and discrepancy reconciliation between JDE & Microsoft RMS.
• Supported the corporation’s new POS system implementation (i.e. project planning with MS Project, set up data mapping struture &, interface, PCI compliance/firewall setup, and mobile POS setup, etc.)
• Provided CRM solution (Tailored Response & Constant Contact) to marketing dept.
• Analyzed data (sales, payments, IA, and PO, etc.) between POS (OpSuite & Microsoft RMS) and BI tools (JDE & Cognos).

• Managed all operational aspects of headquarters and franchise stores – sales, store management, inventory management, merchandising, sales analysis, planning, and CRM.
• Led the new store opening project from construction to IT/POS setup.
• Supervised and managed over 50 employees in sales oriented retail environment and responsible for scheduling and training personnel.
• Maintained company's POS and item master – e.g. Tumi, Samsonite, Victorynox, Hartmann, Zero Halliburton, Kipling, Heys USA, etc.

• Managed retail/wholesale business operations, sales, inventory control, merchandising, account management, planning, project management, and vendor management of luxury products such as Montblanc, Dunhill, DuPont.
• Responsible for overseeing the day to day running of the retail store and staffs.
• Designed, configured, implemented and maintained the POS system and network.
• Initiated and implemented new POS system and software