Lead security enhancement projects such as IAM, SIEM with AI & ML, Audit and monitor the global secure network, Security eLearning, Security Asset Management, MDM, etc.• Lead/Responsible for multiple global projects - Global Omni-Channel project with mobile POS implementation, global PII compliance for GDPR, CCPA and PCI, Network security and firewall enhancement, warehouse consolidation, dropship, digital workplace with O365, a call center with L1 & L2 support, etc.• Provide SAP IS support in the US and Canada• Accomplish financial objectives by forecasting requirements such as preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective action - Manage monthly budget control tool for IT department and projects to ensure the financial impact is accurately represented to Global Management at all key decision points and aligns with financial policies and guidelines• Primary interface to support the NCSA operation with HQ. Lead communication regarding IT issues to ensure that they are resolved in a timely manner

• Led and supported the Global Omni-Channel project with HQ IT team in Milan, Italy – new POS system implementation with Oracle xStore, digital workplace with O365, global security enhancement, disaster recovery, CRM tool, BI planning tool, new WFM, traffic count, global eCom, etc.• Provided direction to the IT team and oversee the planning, development, and implementation of all technical enhancement• Led regional projects – Store opening/closing, AP automation, VMware migration & maintenance, Store network reconfiguration, Logistics data enhancement with EDI & SFTP, new global tax engine integration, Cybersecurity with traffic monitoring, GDPR requirement/PCI compliance audit, Inventory management & replenishment, Manage sample sales, Global project localization, etc.• Led on maintaining, updating and training on software for all distribution activities. Demonstrate expert knowledge of the wholesale distribution process (order cycle, shipments, logistics, etc.) and partner with warehouse on EDI process• Accomplished financial objectives by forecasting requirements such as preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective action, etc. • Acted as primary POC with the HQ in Milan to support the US operation. Led all communication regarding IT issues to ensure that they are resolved in a timely manner• Managed all IT vendors in the US and Canada and reduce the monthly recurring cost of network and security with higher bandwidth and new secure VLAN structure.• Managed Helpdesk team in the Americas for all retail stores and office employees

• Led the content (Policies and Procedures) management solution project for all NA FSS - MAC, Aveda, Origins, Jo Malone, CCS and MAC French using Agile methodologies - within 6 months since the portal was launched, over 16,000 users accessed and reviewed around 200,000 pages without any system error• Led the Global P&P management project for EMEA, APAC, Brazil, UK with multiple languages • Led the store master data management - location, active directory, email, address, hours, etc. • Led/supported the planning and tracking of regional projects - work associated with the implementation of a complete solution for the ELC Retail Operating Systems.• Managed monthly budget control tool to ensure the project’s financial impact is accurately represented to global management at all key decision points and aligns with financial policies and guidelines• Supported the execution of deliverables and installation of projects such as CRM, TC, POS, etc.

• Led the new store opening project – setting up POS, Mobile POS, Voice/Data, Shoppertrak, etc.• Led the Call Center with 1st level customer support project for retail store operation and provide trouble shootings.• Managed physical inventory and discrepancy reconciliation between JDE & Microsoft RMS.• Supported the corporation’s new POS system implementation (i.e. project planning with MS Project, set up data mapping struture &, interface, PCI compliance/firewall setup, and mobile POS setup, etc.) • Provided CRM solution (Tailored Response & Constant Contact) to marketing dept.• Analyzed data (sales, payments, IA, and PO, etc.) between POS (OpSuite & Microsoft RMS) and BI tools (JDE & Cognos).• Supported mobile store(makeup show) set-up and operation

• Managed all operational aspects of headquarters and franchise stores – sales, store management, inventory management, merchandising, sales analysis, planning, and CRM.• Led the new store opening project from construction to IT/POS setup.• Supervised and managed over 50 employees in sales oriented retail environment and responsible for scheduling and training personnel.• Maintained company's POS and item master – e.g. Tumi, Samsonite, Victorynox, Hartmann, Zero Halliburton, Kipling, Heys USA, etc.

• Managed retail/wholesale business operations, sales, inventory control, merchandising, account management, planning, project management, and vendor management of luxury products such as Montblanc, Dunhill, DuPont, Fendi, Longchamp, Coach, Swarovski, La Prairie, Guerlain, Lancome, Clarins, Biotherm, Avene, Rene Furterer, Sunglasses – Gucci, Montblanc, Paloma Picasso, Calvin Klein, Dunhill, etc. and Fragrances - Polo Ralph Lauren, Armani, Tom Ford, Diesel, YSL, etc.• Responsible for overseeing the day to day running of the retail store and staffs.• Designed, configured, implemented and maintained the POS system and network.• Initiated and implemented new POS system and software