Eric Zengota Email & Phone Number

Edison, New Jersey, United States

● Acted as a subject matter expert and provided guidance and mentorship to junior team members.● Provided technical support and troubleshooting assistance to customers for a wide range of products, via phone, email, and chat averaging 90 interactions a day ● Utilized Zendesk to manage and track customer inquiries and requests, ensuring timely and accurate resolution● Managed parts requests and coordinated with internal Warehouse to ensure timely delivery of replacement parts to customers● Collaborated with cross-functional teams, including engineering and quality assurance, to identify and resolve product issues and defects● Developed training materials to help colleagues understand complex technical concepts and procedures for several products● Proficient in dozens of company products and maintained up-to-date knowledge to effectively troubleshoot customer inquiries● Trained new customer service representatives and provided ongoing support to during their onboarding period● Maintained a high level of customer satisfaction by providing timely, accurate, and friendly support throughout the customer journey

Edison, New Jersey, United States

● Led the coordination of inventory-related projects, including physical inventory counts and system upgrades● Coordinated with external warehouses to ensure timely and accurate delivery of inventory, maintaining a strong relationship with warehouse partners.● Partnered with Purchasing and Sales teams to ensure accurate forecasting and planning for future inventory needs.● Processed RMAs efficiently and accurately, ensuring prompt refunds or replacements for customers.● Developed profit sheets on a regular basis, ensuring that the Wholesale team had up-to-date financial information to support their sales and marketing efforts● Routinely processed receipts in WMi, completed required receiving documentation, and processed per SOPs.● Effectively resolved any vendor order returns discrepancies● Consistently cross checked BOLs against physical receipts and processed RMAs accordingly