Eric Zengota Email & Phone Number

Edison, New Jersey, United States

• Acted as a subject matter expert and provided guidance and mentorship to junior team members.
• Provided technical support and troubleshooting assistance to customers for a wide range of products, via phone, email, and chat averaging 90 interactions a day
• Utilized Zendesk to manage and track customer inquiries and requests, ensuring timely and accurate resolution
• Managed parts requests and coordinated with internal Warehouse to ensure timely delivery of replacement parts to customers
• Collaborated with cross-functional teams, including engineering and quality assurance, to identify and resolve product issues and defects
• Developed training materials to help colleagues understand complex technical concepts and procedures for several products

Edison, New Jersey, United States

• Led the coordination of inventory-related projects, including physical inventory counts and system upgrades
• Coordinated with external warehouses to ensure timely and accurate delivery of inventory, maintaining a strong relationship with warehouse partners.
• Partnered with Purchasing and Sales teams to ensure accurate forecasting and planning for future inventory needs.
• Processed RMAs efficiently and accurately, ensuring prompt refunds or replacements for customers.
• Developed profit sheets on a regular basis, ensuring that the Wholesale team had up-to-date financial information to support their sales and marketing efforts
• Routinely processed receipts in WMi, completed required receiving documentation, and processed per SOPs.