- Oversee and guide a team of more than 6 IT specialists tasked with providing expert technical support to over 50 users and 250 devices in the development of state-of-the-art ICT facilities in Assin Kushea, a project funded by the World Bank. - Research, identify, and appraise emerging technologies, hardware, and software to provide strategic recommendations for continuous improvement. - Collaborate with the technical team to ensure the successful implementation of significant projects for Golden Africa Manufacturing Company, including the installation of a 64-channel CCTV camera, biometrics integration, configuration of Fort iGATE firewall, computer system upgrade, and migration to Office 365, all within the designated timeline and budget. - Lead and supervised a team comprising over 10 IT specialists in tasks such as punching D-Link 24-port patch panels, installing 64U racks, punching D-Link Keystone dual faceplates, and terminating RJ45 connectors for a GRA (Government of Ghana) project. - Supervise the yearly budget for IT projects, monitoring all expenditures to maintain alignment with budgetary constraints. - Negotiate with vendors to secure mutually advantageous agreements, resulting in a 20% reduction in equipment costs. - Successfully led the acquisition and procurement process, securing a lucrative contract with Ghana Petroleum Mooring Systems (GPMS) and Council of State for the provision of laptops and desktops, resulting in a significant business win.

Provide excellent customer service by addressing inquiries, concerns, and issues promptly and professionally through various channels (phone, email, chat).Troubleshoot and resolve non-technical customer issues, ensuring a high level of customer satisfaction.Educate customers on products, services, and basic troubleshooting steps to empower them to resolve simple issues independently.Provide advanced technical support to customers, addressing complex issues that may require in-depth knowledge of products, systems, or services.Analyze and diagnose technical problems, providing effective solutions and guidance to customers.Manage and appropriately escalate technical issues to higher-level support or engineering teams when necessary, ensuring timely resolution.Provide training and guidance to customer service representatives, helping them enhance their technical knowledge and troubleshooting skills.

- Responsible for providing frontline technical assistance to end-users, troubleshooting hardware and software issues, and resolving technical problems via phone, email, or in-person.- In charge of maintaining and troubleshooting network infrastructure, addressing connectivity issues, configuring routers and switches, and ensuring the overall functionality and security of the network. - Managing server infrastructure, implementing software updates, configuring user accounts, monitoring system performance, and ensuring data backups are regularly performed. monitoring and analyzing security threats, implementing security measures, conducting vulnerability assessments, and ensuring the organization's IT environment complies with security policies and regulations.- Generate invoices for all clients in the gold mining sector and monitor the weekly consumption report of chemicals from mines including AngloGold Ashanti, Newmont, Golden Star, Prestea Sankofa Gold Limited, etc. - Collaborate closely with the Managing Director to coordinate travel, accommodation, meeting rooms, seminar schedules, and maintain company data.

Supervise day-to-day operations of the office, ensuring it runs efficiently.Manage office supplies, equipment, and facilities.Handle incoming and outgoing communications, including emails, phone calls, and written correspondence.Serve as a central point of contact for internal and external stakeholders.Coordinate and schedule appointments, meetings, and conferences.Manage calendars for executives or teams.Maintain and organize records, files, and databases.Ensure the confidentiality and security of sensitive information.Assist with budgeting and financial record-keeping.Process invoices, expense reports, and other financial documents.Support HR functions, including recruitment processes and onboarding.