Eric Zuo Email and Phone Number

Report to: Asia IT Method and Quality head. Subordinate: N/AResponsibilities:• In charge of IT project portfolio, project monthly status report to IT management team.• In charge of develop, maintain, explain and improve project management and QA processes, monitor the process execution.• Work as coach to smooth the project delivery, develop PM skills & competency, provide internal training & consultant service to IT & business team.• Worked as project manager to deliver the projects as requested.Major Projects:1. Pelican migration to CFT in Asia (2020.03 ~ 2021.01)Worked as project manager to replace obsoleted integration solution Pelican by latest product CFT for 259 business flows in Asia, without interruption of daily business operation.2. China Cyber Security Law Compliance project (2020.07 ~ Now)Worked as project manager to study the gaps based on China Cyber Security Law, and implemented identified mitigation actions in Azure cloud, to improve the security awareness and protect the company assets and reputation; completed Level3 certification for 2 selected solutions for Michelin.

Report to: Asia IT BSS (business system solution) head.Subordinate: 5 Michelin staffs and offshore development team in India.Responsibilities: Lead team to provide technology service to BSS platforms, focused on enterprise architecture, DevOps practices, BI capabilities (Power BI, MicroStrategy) and system to system integration platform.Major Projects:1. Japan Architecture Study (2019.03 ~ 2019.06)Study the As-Is IT architecture landscape for Japan, and defined target IT architecture with group standard solutions and deployment roadmap to support business sustainability and growth in Japan market.2. Michelin BI Platform (2019.03 ~ 2020.03)Build Michelin China BI platform to steering business decision, including daily sales, stock, shipping & invoices, with Microsoft Power BI on Azure cloud.

Report to: Asia IT BSS (business system solution) head.Subordinate: N/AResponsibilities: Steer transversal processes, run activities and performance across BSS 6 platforms in AsiaMajor Projects:1. IT sourcing transformation (2018.06 ~ 2018.12)Worked as project manager to implement new IT sourcing strategy for whole Asia, smoothly transferred from single partner (WIPRO) to multiple partners (Capgemini, Accenture and DataCVG), and saving 6% of total running cost per year.

Report to: Asia IT BSS (business system solution) head.Subordinate: 5 Michelin staffs and offshore development team in IndiaResponsibilities:• Lead team to deploy group standard solutions and build local tools to fulfill the business needs in Asia.• In charge of operation excellence.• In charge of team performance and career development.Major Projects:1. QR Code Project (2014.05 ~ 2016.07)Coached project manager to implement the QR Code for track the full lifecycle of tire from production until purchase by consumer, to prevent Smuggled goods in distribution channel2. Michelin Import & Export System Enhancement (2016.03 ~ 2016.09)Coached project manager to simplify business organization & process for Michelin import & export system (MIMS/SAM) by merging 2 business zones under one zone (East Asia to Australia) 3. Shanghai 3PL Implementation (2017.03 ~ 2017.12)Coached project manager from Capgemini, to support Logistics initiative to improve the operation cost and efficiency by introducing new service provider DHL for Shanghai central warehouse.

Report to: Asia IT Quality and Project Office manager.Subordinate: N/AResponsibilities: Implement, deploy and ensure the coherence of the Michelin Quality System on the scope of responsibility, contribute to the improvement actions of processes, including Project Quality check, Internal Control etc…

Report to: Asia IT BSS (business system solution) ERP platform manager.Subordinate: N/AResponsibilities: Worked as team leader, to deploy ERP solution (Oracle EBS) for Michelin China, mainly focus on AR, Credit and customer referential modules, and awarded as Michelin Silver Team in 2012.

Report to: Asia IT BSS (business system solution) Sales & Marketing platform manager.Subordinate: N/AResponsibilities: Worked as program manager, to rollout global CRM solution (Siebel) for China, Australia, Malaysia, Thailand and Japan in Asia.

Report to: CIOSubordinate: 5Responsibilities: Manages the delivery and support activities of Sales & Marketing information systems, include CRM (Siebel), Roche Intranet, Enterprise workflow management system and Analytics & Reporting System (Business Objects).

Report to: CIOSubordinate: 2Responsibilities: Responsible for the provision of end to end on-going support services, from training, usage tracking, data auditing, to helpdesk support, for all applications users.Major Projects:1. SAP Implementation (2005.03 ~ 2005.12)Worked as team member to manage the data migration for SAP implementation for Roche China2. CRM (Siebel) Upgrade (2006.03 ~ 2006.12)Worked as project manager to upgrade Siebel 6.0 to Siebel 7.83. Enterprise workflow management system (2006.03 ~ 2006.12)Worked as project manager to establish enterprise business workflow architecture to simplify the business process deployment and management. We have implemented T&E reimbursement process, Office supply application process and Marketing promotion material application process. 4. CRM (Siebel) Enhancement (2007.02 ~ 2007.12)Worked as project manager to enhance the functionalities to support business growth Marketing Activity Management System to manage key opinion leader information, track the whole process for marketing activity including planning, execution, reporting, expense reporting.  Channel Management System to establish platform for commercial team to manage the distributor information, product stock tracking and distribution channel management. Patient Management System to establish system to manage patient information, disease treatment record for 3 key products.

Report to: Sale Development DirectorSubordinate: N/AResponsibilities: Implement important solution to automate the Sales & Marketing activitiesMajor Projects: 1. CRM Implementation (2001.01 ~ 2002.07)Worked as team member to implement Siebel 6.0 to support Sales & Marketing business processes2. Enterprise Reporting Tool Implementation (2002.10 ~ 2003.03)Worked as project manager to deploy Business Objects as enterprise business intelligence platform, to steering the business decisions

Subordinate: N/AMajor Projects:1. Developed Safe-Deposit box management system for bank industry, embedded with video capture, Biometric identification, IC Card door control and receipt printer2. Developed Garage management system, embedded with dual video capture, RFID Card control, receipt printer and vehicle Loop detector