Eric Deger Email & Phone Number

Managed, defined and supported Documentum based Content Management Solution (CMS) activities delivering workflow management solutions for publishing, financial and pharmaceutical clients. Directed Quality Assurance testing and developed system workflow test scripts and use case diagrams to streamline the testing process and ensure product stability. Lead training seminars, provided support and mentored general counsel and quality assurance teams to accelerate their product knowledge and build confidence regarding critical document sharing for legal and compliance activities. Authored User Guides for training and building a productive workforce.

20 years experience in Project management; project coordination, records management, business analysis; testing, problem solving, system implementation; system architect; IT SOx auditing; business and systems requirements; IT management process, design, programming, training and documentation of business applications; and data center hardware and software implementations within the publishing, pharmaceutical, communications, financial, commercial delivery, commercial aircraft and government industries.

Project managed, project planned, tracked and resolved issues and managed testing of numerous projects for a publishing client for their Financial Technology Services projects including a Lawson software customization of a financial reporting system, a financial systems platform upgrade and a financial systems business process upgrade.

Audit processes, facilitate and analyze business systems and the resulting Function Point (FP) Counts.

Wrote Sarbanes Oxley 404 Compliance test plans and executed operating effectiveness (OE) testing for key control activities of financial related systems and IS infrastructures to meet General Computing Control (GCC) requirements, developed UML diagrahams of OE Testing Process Description and Process Flow

Responsible for consultant recruiting, job placement, business requirements, staffing proposals, technical interviews and salary negotiations.

For SBC’s 271 Compliance regulatory requests for entering the Long Distance market, was a liaison, performed analysis and documentated results from the third party auditor, internal regulatory group and multiple IT applications.

Responsible for test planning, execution, and environmental coordination for integrated software releases of DSL.

Systems analyst responsible for defining system specifications and providing user requirements for Access Service Request (ASR) and Work Task Manager (WTM) products.

Responsible for marketing support and management of technical practitioners including client business relationships, performance evaluations, assignment placement, business requirements, deliverables, staffing proposals, technical interviews and salary negotiations.

Identified, designed, and documented interface requirements, maintained documentation, wrote training materials and trained the customer service center representatives for a GUI based Service Delivery Manager product.

Managed the conversion of a mainframe based IMS database legacy system to a client/server-based environment.

Analyzed, created requirements and resolved problems within the SRT and MRT environments for order creation and provisioning processes.

Analysis; design; programming; testing and implementation of various domestic and international package delivery systems.

Analysis, development and DB2 tables and IMS file definitions for Cash Management Account

Managed the Storage Management Staff, performed billing system capacity planning; analysis and system maintenance

Managed the Product Support Staff for Librarian; analysis, design, programming, maintenance and enhancements to vendor mainframe and PC software products

Analysis, programming, maintenance and enhancements to whole life insurance systems.

Ba, Psychology

Aas, Computer Science

Education record