Eric A. Email & Phone Number

* 14-week intensive online class training on the fundamentals of computer technology, and project management essentials. - Configure device operating systems including Windows and Linux, while configuring disk partitions and file systems - Troubleshoot and problem-solve core service and support challenges while applying best practices for documentation, change management, and scripting - Support basic IT infrastructure and networking, including DNS and DHCP, applying… Show more * 14-week intensive online class training on the fundamentals of computer technology, and project management essentials. - Configure device operating systems including Windows and Linux, while configuring disk partitions and file systems - Troubleshoot and problem-solve core service and support challenges while applying best practices for documentation, change management, and scripting - Support basic IT infrastructure and networking, including DNS and DHCP, applying standard protocols with TCP/IP communications - Configure and support PC and IoT device hardware - Manage an organization’s computers and users using Directory Services, Active Directory, and Open LDAP - Develop a complete understanding of the Agile project management lifecycle, key techniques and deliverables - Typing Speed: 45 WPM Show less

* Responsible for maintaining production equipment, ensuring quality control, overseeing manufacturing personnel, ordering materials, monitoring packaging and shipping of the product, and handling clerical tasks like work orders and documentation - Demonstrated ability to meet or exceeding KPIs for production by shipping over 60+ packages of copper tubes in an 8-hour shift - Implemented and adhered to strict quality control measures as provided by the management with thorough… Show more * Responsible for maintaining production equipment, ensuring quality control, overseeing manufacturing personnel, ordering materials, monitoring packaging and shipping of the product, and handling clerical tasks like work orders and documentation - Demonstrated ability to meet or exceeding KPIs for production by shipping over 60+ packages of copper tubes in an 8-hour shift - Implemented and adhered to strict quality control measures as provided by the management with thorough record-keeping, ensuring compliance with documentation requirements & reducing the overall scrap materials by over 65% - Successfully troubleshot PLC computer to select the program, and all the power tools and machinery mentioned above to resolve issues promptly, and minimizing downtime - Maintained a safe work environment through strict adherence to safety protocols such as ANSI/MIL/OSHA/ISO reducing any chance of injury saving money for the company in the long run - Efficiently worked individually, and in a team of 2–6 members demonstrating teamwork and communication skills, also exhibiting a strong work ethic, a positive attitude, and contributing to the team's success by coordinating tasks with team members - Proactively identified opportunities for process improvement such as adjusting speed, changing length etc., and implemented changes to increase the overall production output by 40-50% every shift - Proficiently operated, maintained and troubleshot various types of production machinery such as Demag DBC Chain Hoist, Demag 10 ton OHC, and tools and ancillaries such as Milwaukee M12,Tool, Dewalt PVC/PVX Pipe Cutter, Air gun, General Golf Shaft Cutter, Screwdrivers such as Flathead and Phillips Head, adjustable wrench, Socket wrench, Open-ended wrench, Measuring tape, Utility Knife, PVC tape, Electrical tape, Wire cutters, Vice grips, Allen Keys, Spanners, Hacksaws, Spirit Level, and Adjustable clamps such as C, Bar and Pipe Clamps for a smooth manufacturing process Show less

Ontario, Canada

* Responsible for registering sales on a cash register by scanning items, itemizing and totalling customers’ purchases, preparing fast food, and serving alcohol for 4–8-hour period during Hamilton Tiger Cats CFL games in Tim Hortons field, Hamilton, ON - Sold food/beverages/alcohol to over 20 to 35 customers/hr, resolved over 10+ total issues, answered questions each shift to provide a positive customer experience in a fast-paced, high pressure, and harsh weather work environment… Show more * Responsible for registering sales on a cash register by scanning items, itemizing and totalling customers’ purchases, preparing fast food, and serving alcohol for 4–8-hour period during Hamilton Tiger Cats CFL games in Tim Hortons field, Hamilton, ON - Sold food/beverages/alcohol to over 20 to 35 customers/hr, resolved over 10+ total issues, answered questions each shift to provide a positive customer experience in a fast-paced, high pressure, and harsh weather work environment ensuring the sales KPIs were met or exceeded - Led a team of 2-5 cashier(s), and 2-3 in-field salesperson(s), calculated their total sales at the end of the shift, documented the totals in a paperwork, processed all the return transactions, and handed the total cash to the Wing Manager(s) and/or Supervisor(s) ensuring effective workflow - Demonstrated exemplary team building skills by training new employees to operate the cash register machine, to fill out the paperwork, to expertly pour beer in a cup, to redeem discounts with coupons & specialized tickets, motivated them to make them feel part of the team, and to resolve customer complaints - Balanced out cash drawer by counting cash at beginning and end of work shift for all 7 cash registers across the entire wing for inventory count and detailing report to the upper management displaying fast numerical, working under pressure, multitasking, and documentation skills - Sold alcoholic beers to customers by strictly adhering to Alcohol and Gaming Commission of Ontario (AGCO) rules, by confirming the customers' ages and discontinuing alcohol service to intoxicated customers - Assisted the Kitchen team between breaks for a clean work area, and foods/beverages/alcohol are well stocked to prevent long customer wait times - Was rated the best performing wing for 2018, 2019, and 2020 season by the chief manager/supervisor for consistently averaging over $500+ tip across all 7 counters combined in each and every shift Show less

Ontario, Canada

* Responsible for serving food, alcoholic and non-alcoholic beverages to patrons for 4–12-hour period during events and meetings at Hotel Doubletree, London, ON, and RBC Place, London, ON - Displayed strong physical stamina to prepare a room of 10–30 tables for dining by clothing them, setting decorations, condiments, candles, napkins, service plates, and utensils in a short 2-hour period ensuring a timely service for guests - Greeted the guests, provided information to help… Show more * Responsible for serving food, alcoholic and non-alcoholic beverages to patrons for 4–12-hour period during events and meetings at Hotel Doubletree, London, ON, and RBC Place, London, ON - Displayed strong physical stamina to prepare a room of 10–30 tables for dining by clothing them, setting decorations, condiments, candles, napkins, service plates, and utensils in a short 2-hour period ensuring a timely service for guests - Greeted the guests, provided information to help choose food and beverages, and served them in a positive and friendly manner thereby exceeding customer satisfaction targets, resulting in a 20% increase in positive feedback over the past 3 years - Successfully worked individually, and in a team of 5-15 to manage high-volume banquet events for 300–2400 guests every shift while maintaining attention to detail, and ensuring all guest needs were met promptly - Implemented efficiency improvements by transmitting orders to bar and kitchen by recording guests’ choices, identifying guests’ special dietary needs, and special requests thereby reducing wait times by about 15%, ensuring guests are being rightly served, decreasing food and beverage costs by 10%, and increasing the overall customer satisfaction scores by 10-30% on average - Maintained table setting by clearing them immediately after completion of each course in a 10-15 minute timeframe, replenished utensils and cutleries, refilled water glasses, and was alert to guests' spills or other special needs for a positive dining ambience - Separated the utensils, glasses and cutleries in an organized fashion, and kept kitchen staff informed by noting timing of meal progression facilitating clear communication and coordination within cross-functional teams - Developed strong relationships with repeat customers and event organizers, resulting in a 25% increase in repeat business and referrals, resulting in consistently achieving $300-$1000 combined tip from the same guests Show less

* Responsible for providing exceptional customer service, prospecting and generating leads, staying up-to-date on various life insurance and supplemental benefits, driving insurance sales by presentations, underwriting support, compliance to industry regulations and company policies, and uphold the Globe Life's reputation for excellence in insurance services - Facilitated education sessions on online technologies including Zoom, CRM software, PMS software, and Google Docs to diverse… Show more * Responsible for providing exceptional customer service, prospecting and generating leads, staying up-to-date on various life insurance and supplemental benefits, driving insurance sales by presentations, underwriting support, compliance to industry regulations and company policies, and uphold the Globe Life's reputation for excellence in insurance services - Facilitated education sessions on online technologies including Zoom, CRM software, PMS software, and Google Docs to diverse audiences across Ontario, effectively building trust and rapport with individuals of all ages and cultural backgrounds - Established strong relationships with key referral partners, such as policy owners, referrals of policy owners, financial advisors and outside agents, to expand the client base and increase referral business by 25% - Exceeded Key Performance Indicator (KPI) targets, achieving over $6,500 in Annualized Life Premium (ALP) sales to attain Very Important Producer (VIP) status as a rookie producer, showcasing exceptional performance and dedication to delivering outstanding results - Leveraged social media platforms, led community outreach initiatives, participated in local events at colleges and fairs to expand brand awareness and generate leads, resulting in a 25% increase in online inquiries, and establishing AIL as a trusted resource - Collaborated with underwriters and product specialists to negotiate favorable terms and pricing for clients, resulting in increased profitability, retention, and client satisfaction - Demonstrated strong ethic by proactively engaging in over 650 calls to connect with leads, resulting in the setup of 20+ online appointments and the delivery of 5 to 6 presentations weekly, and successfully selling various Life Insurance products to more than 150 customers across Ontario - Actively participated in team meetings, and collaborated with colleagues to share best practices, brainstorm ideas, and support each other's success Show less

Canada

* Primary responsibilities involves assisting the Engineering and Maintenance Project Manager, the Maintenance Manager, and the Plant Project Engineer on the projects related to plant improvements* Other responsibilities include assisting EH&S, Quality and Production team(s) in their quest for achieving safety, production and quality excellence - Successfully altered the Cast House layout with AutoCAD 2019, and Adobe PDF, and redesigned the Melter using SolidWorks 2012 for the… Show more * Primary responsibilities involves assisting the Engineering and Maintenance Project Manager, the Maintenance Manager, and the Plant Project Engineer on the projects related to plant improvements* Other responsibilities include assisting EH&S, Quality and Production team(s) in their quest for achieving safety, production and quality excellence - Successfully altered the Cast House layout with AutoCAD 2019, and Adobe PDF, and redesigned the Melter using SolidWorks 2012 for the installation of Charging and Skimming Machines project - Designed Production Buggy Carts from conceptual sketches; took measurements for the existing Dross Bin and Dross Scraper, modified them to the needs of the production team, created a drawing using SolidWorks 2012 and prepared BOM for quotes, and initiated a Control copy for all the drawings as there weren't any design documents in the database before - Prepared an efficiency and cost analysis comparison report for the purchasing/leasing of the BYD Forklifts - Successfully created Lockout Tagout Safety Procedures for over 250+ machines in all the presses with CSA Z460 standard & OSH Act & Regulations - Applied Root Cause Analysis (5 why's & Fish bone Diagram) to the past safety incidents and developed Safety Gate SOPs - Created database for the Forklift maintenance and updated them using Vlookup and Pivot table in MS Excel 2016 - Collected and updated the Production data scraps that occur due to Scratches, Gouges, Knurl, Flatness, Tearing etc. to the Fabrication Area Database that saved time for the Process, Quality and Accounting departments for their monthly performance, and cost analysis updates - Conducted the Heat Stress, Humidex and Noise Control tests as part of continuous plant improvement and reported the results to the Operations Manager, Supervisors and EH&S coordinator over a 16-month period - Identified 20 new locking points across presses and initiated a corrective action Show less

London, Ontario, Canada

* Responsible for producing machined parts by programming, setting up, and operating computer numerical control (CNC) machine; maintaining quality and safety standards; keeping records* Manufactured automotive and defence parts predominantly for General Dynamics Land Systems, London, ON and Magna International, St. Thomas, ON. Other clients include large scale and medium scale Canadian and US firms - Studied work orders, blueprints and interpreted geometric dimensions and… Show more * Responsible for producing machined parts by programming, setting up, and operating computer numerical control (CNC) machine; maintaining quality and safety standards; keeping records* Manufactured automotive and defence parts predominantly for General Dynamics Land Systems, London, ON and Magna International, St. Thomas, ON. Other clients include large scale and medium scale Canadian and US firms - Studied work orders, blueprints and interpreted geometric dimensions and tolerances (GD&T) - Programmed and set-up CNC Lathe [Fanuc O-T Control - NU-WAY CM6214 X 1000 & Yunnan CY-L1640], and CNC Mill [Fanuc O-T Control - CNC Cyclone VMC – 820, Cyclone VMC – 32, Modern Challenger MM – 430 & Seiki RMV 700] by entering instructions, setting tool registers, offsets, compensation, verified settings by measuring positions, installing chucks, vices, etc. - Ensured the machine operations were in accordance to the program, performed quality inspection at the end of cycle, detected malfunctions in parts, and subsequently troubleshot them, and sharpened and replaced worn tools - thereby cutting down 95% of time and logistics - Performed Quality Inspection checks using Vernier caliper, various micrometers, various gauges, comparator, and surface tester. Prepared non-conforming documentation for the bad parts, and handed them to the quality manager for an approval - Maintained a clean work area and worked Over-Time for 90% of the month to meet the production and shipping targets for national and international clients - Conducted preventive maintenance, troubleshot malfunctions, and reported to the supervisor for repairs Show less

India

* Responsible for meeting hourly, daily, and weekly production targets of the parts manufactured for the textile, motor & pumps and automotive industries by operating the CNC Turning and other machines without compromising on quality and safety aspects - Completed training in a short time frame of 16 hours and started working as a CNC turning Machine technician - Handled 2 axis CNC Turning Machines - Jobber LM and XL, Pillar 13 mm Bench Drilling Machine, and Grinding… Show more * Responsible for meeting hourly, daily, and weekly production targets of the parts manufactured for the textile, motor & pumps and automotive industries by operating the CNC Turning and other machines without compromising on quality and safety aspects - Completed training in a short time frame of 16 hours and started working as a CNC turning Machine technician - Handled 2 axis CNC Turning Machines - Jobber LM and XL, Pillar 13 mm Bench Drilling Machine, and Grinding Machine - Primarily machined forged workpieces such as flanges used in pumps and Mechanical Industry – small and large sized [Aluminum, Cast Iron]. Also, machined customized workpieces worth $2,000 to $10,000 made out of Hot rolled / Cold rolled round bar steel, Plastic Moulding and Casting for national and international Automotive and Textile clients - Worked in a team of 7 to meet the deadlines fixed by clients – local such as CRI pumps, Coimbatore, national such as TVS Motors, Bangalore, and international such as Bosch, Germany, subsequently, ensuring the parts per hour production is also met - Completed Quality Inspection checks such as straightness, circularity, flatness, roundness, parallelism and perpendicularity on precision machined components. Also handled calipers, micrometers, gauges and gauge blocks - Conducted regular maintenance & troubleshoot on the machines such as removing the broken insert, changing the damaged drill bits, filtering the oil & checking the level, etc. - Delivered products to the local customer using the company vehicle, encompassing 20 – 40 kms/week - Edited a program that reduced the cycle time by 20% and increased the production of an aluminum wheel by an hour Show less

India

* Worked in Ford Body Shop & Paint Shop and assisted for: (i) Air Retention Management Project and (ii) Analysis of Breakdown & Improvement of preventive maintenance aspects on Vertical Drop Lifter (VDL).

Post Secondary Diploma, Manufacturing Engineering Technology/Technician, 4 Out Of 4.2

Activities and Societies: - Rising Leaders Workshop (2018-19) - Event Coordinator at Annual High School Trade and Apprenticeship program.

Post Secondary Diploma, Mechanical Engineering Related Technologies/Technicians, 3.3 Out Of 4.2

Activities and Societies: - Event Coordinator at Annual High School Trade and Apprenticeship program (2018) - Ignite Career Conference.

Bachelor Of Technology (B.Tech.), Mechanical Engineering, First Class Honors

Activities and Societies: - Advanced Leadership and Toastmasters Club Lead & Member (2013-14) - National Service Scheme member, India.

High School And Higher Secondary Degree, Mathematics And Computer Science, A