Eric Fox Email & Phone Number

Seattle, Wa, Us

If you shop on Amazon.com then you use my products. My team, and I look after two essential elements of the Amazon.com search experience. 1) 'Autocomplete' suggests queries which complete, or augment what the customer has typed. (e.g., if a customer types "do..." we might suggest "dog bed" or "dove body wash") 2) 'Product Faceouts' provide the essential information about each product displayed in the search results (e.g., title, picture, price, etc.)

Seattle, Wa, Us

Amazon's Choice makes it easy to discover products that other customers frequently choose for similar shopping needs. Products highlighted as Amazon's Choice are highly rated, well-priced and available to ship immediately. They are also, on average, delivered faster and returned less frequently than alternative products. In this role I lead a technical team focused on helping customers discover products that meet their shopping needs.

Seattle, Wa, Us

The Alexa Personality team is responsible for Alexa's behavioral and emotional characteristics, and how she expresses those attributes to customers. We built technology that enabled Alexa to offer socially appropriate greetings and pleasantries, tell jokes and stories, share her back story, and answer questions about her preferences and opinions. In this role I grew and lead an organization of 50+ technical employees.

Seattle, Wa, Us

Amazon’s Seller Debt Control and Fraud Prevention team engaged in a technological arms race: cyber-criminals from across the world continually looked for new ways to steal from us and our customers, while we invented new techniques to detect and neutralize them with ever increasing speed and scale. In this role I managed a mutli-functional organization of ~25 engineers, business analysts, and product managers. I was directly responsible for preventing negative customers experience and minimizing Amazon's financial losses. I had technical, business, and operational responsibilities.

Seattle, Wa, Us

Amazon Answers allows shoppers to ask questions about products, and solicits answers from other customers who already own the item. In this role I directly managed both product management and engineering. and was responsible for product development and operations. I built and lead a multi-functional organization of 18 that took Amazon Answers from an experiment to a world wide service used by millions of customers every day.Amazon Answers (originally called Ask an Owner) was featured in Jeff Bezos' 2013 letter to Amazon shareholders: "One recent success is our new feature called “Ask an owner”. It was many years ago that we pioneered the idea of online customer reviews – customers sharing their opinion on a product to help other customers make an informed purchase decision. “Ask” is in that same tradition. From a product page, customers can ask any question related to the product. Is the product compatible with my TV/Stereo/PC? Is it easy to assemble? How long does the battery last? We then route these questions to owners of the product. As is the case with reviews, customers are happy to share their knowledge to directly help other customers. Millions of questions have already been asked and answered."

Seattle, Wa, Us

Amazon's Customer Reviews are one of the worlds most referenced sources of product feedback and buyer ratings.In this role I lead a small team that applied machine learning techniques to Amazon's vast corpus of customer review data. We built systems that automatically identified the most important topics of discussions, the best performing products, and the most representative quotes for millions of products.

Seattle, Wa, Us

RealDVD was a legitimate personal archiving system for movie and TV content. I was the Product Manager, responsible for defining product requirements, customer messaging, pricing, and monetization strategies.

Us

Loudeye provided digital media services for leading global companies including Amazon, Microsoft, Cingular Wireless, Nokia, & Telefonica. While there, I helped launch O2 Music for O2 Wireless Germany - one of the first mobile music stores to support over-the-air downloads. (Loudeye was later bought by Muze, which was bought by Macrovision, now Rovi.)

Redmond, Washington, Us

Tablet PC was Microsoft's first foray into tablet computing, ten years before the iPad.In this role I directly managed 6 program managers, and set the goals, direction and schedule for a cross-discipline software development team of 40.We built the first applications for the Windows tablet operating system including note taking applications, and an original game.

Redmond, Washington, Us

Tablet PC was Microsoft's foray into tablet computing, ten years before the iPad.In this role, I was an individual contributor working closely with a small team of engineers and designers to invent, prototype, and the build core user experiences for pen based computing. For example, we defined gestures that allowed a pen to be used in place of the mouse.

Redmond, Washington, Us

TransPoint.com was one the first online bill payment sites. A joint venture between Microsoft, First Data Corporation, and Citibank, it launched in April 1999 and was acquired by CheckFree in 2000 in a stock-swap valued at $1 billion.In this role I defined customer experience requirements and worked directly with engineering to launch the V1 website.