Participates with a small development team in an Agile Scrum format. Develops new features, components, and unit tests for various portions of an experience while focusing on the customer and the details that make their experience exceptional. Participates in collaborative design and discussion sessions with key stake holders. Created HTML email templates that improved email CTR rates.Works closely with other software engineering teams and 3rd party specialist (cloud services developers, UI/UX experts.Effectively communicates technical solutions and recommendations to Senior Lead. Built web applications for browsers, touchscreens kiosks and mobile devices.

Customer contact to obtain specific information.Create telecommunication orders and disconnects if needed.Develop, maintain, and update order documentation.Estimate costs based on standard price guides and or custom quotes from service providers.Maintains customer rapport by listening to and resolving concerns; answering questions.Develop and maintain program electronic file system.Proactively identify and resolve potential issues before they become problems.Schedule work and field crew internal and external use as needed for delivery of services.Work with Accounts Receivable, Accounts payable, and Telecom Expense Management provider to make sure all invoices are allocated and accounted for are accurate.