• Conducted and reviewed ergonomic evaluations and made recommendations to assist employees with work station set-up• Communicated with external vendors and facilities staff regarding the ordering and installation of equipment• Engaged with employees to ensure the appropriate ergonomic adjustments were being met• Maintained a case-tracking system to monitor, follow-up, and close-out cases, as appropriate and ensure that all medical documentation was reviewed and maintained on a confidential basis

• Worked with all internal teams within employee benefits division to prepare for and conduct benefit open enrollment meetings during the high season• Continuously maintained subject matter experience in all lines of employer sponsored healthcare benefits and adapt presentation styles to different employer groups and meeting styles• Acted as a Web Ex super user for open enrollment meetings conducted online• Shared information with team members to continue to create a good network of information to improve all future open enrollment processes

• Worked with all internal teams within employee benefits division to prepare for and conduct benefit open enrollment meetings during the high season• Continuously maintained subject matter experience in all lines of employer sponsored healthcare benefits and adapt presentation styles to different employer groups and meeting styles• Acted as a Web Ex super user for open enrollment meetings conducted online• Shared information with team members to continue to create a good network of information to improve all future open enrollment processes

• Managed health and welfare benefit plans for multiple clients• Administered medical, dental, vision, FSA, HSA, life and disability plans for both active and COBRA participants• Delivered Open Enrollment presentations to clients as needed• Managed Employee Self-Service modules• Handled employee calls and assisted employees with benefits-related questions. • Provided ongoing support and communication to employer and/or HR representatives• Premium and payroll deduction reporting for clients

• Managed health and welfare benefit plans for multiple clients• Administered medical, dental, vision, FSA, HSA, life and disability plans for both active and COBRA participants• Delivered Open Enrollment presentations to clients as needed• Managed Employee Self-Service modules• Handled employee calls and assisted employees with benefits-related questions. • Provided ongoing support and communication to employer and/or HR representatives• Premium and payroll deduction reporting for clients

• Investigated and documented employment claims regarding unemployment, harassment and discrimination • Recruited, interviewed, and hired all union, contractor, and temporary employees for assigned clients• Evaluated resumes for skills and abilities and provided recommendations of top candidates to hiring managers