Erica Blackmon Email and Phone Number

• Case Maintenance – processing changes, recertification reviews and applications for Food and Nutrition Services and Medicaid• Enter all required data into NCFAST, update necessary data, to authorize benefits.• Financial Assessment, refer household to outside community resources if needed.• Maintain thorough knowledge of all policy and procedures by attending training and keeping abreast of all policy changes.• Provide back up to other Case Managers.Research using available tools and databases and provide accurate and timely documentation regarding client income, employment, and expenses etc. Utilize document management system for caseload management

• Provide case management service by completing an assessment and determining initial as well as on-going eligibility for Energy Assistance Programs and Crisis Ministry Assistance.• Evaluate individuals/families for other Economic Service Programs• Enter all required data into computer systems to authorize benefits.• Refer household to outside community resources if needed.• Maintain thorough knowledge of all policy and procedures by attending training and keeping abreast of all policy changes.• Providing back up to other Case Managers• Provide accurate and timely documentation, utilize document management system for caseload management.

• Provided excellent service to customers and their representatives while educating and explaining tax law, and reporting procedures to ensure compliance with the Revenue Laws of North Carolina.• Worked in a dynamic, fast paced call center environmento Responsibilities included promoting e-services, and customer self-sufficiency. o Reviewed and interpreted tax laws, regulations, and procedures at both the state and federal level for accurate application and compliance with lawso Ensured calls were answered and conducted in a timely and professional manner• Resolved customer issues regarding tax inquiries• Processed high volumes of phone calls and data request• Kept abreast of tax laws to ensure information was interpreted properly to customers• Planned and prioritized daily workload while working independently with minimum supervision

Prepares New Hire employment packages for processing by changing employment status in EMS, creating folders, doing BI checks andsearching for prior history in IMS. Assemble additional paperwork packages that New Hires are to complete to include I9, W4, prior service form, electronic withdrawal form etc. Schedule processing appointments for Correctional Officer and Probation Parole Officer/Associate New Hires. Checking and ensuring accuracy of scanned employment packages in Mainframe system. Mailing out all Personnel Action Request packages back to the unit (prison) of which it came. Assist other staff as needed to ensure timely execution of job functions within the RREO.

Answers telephone, routes calls appropriately, and assists callers with questions regarding testing, applications, and employment procedures, updates applicant information in ATS upon request. Greets/assists visitors; check-in applicants who arrive for scheduled testing and processing appointments, ensuring that all required documents are copied and verified. Sorts, logs and distributes all mail which included employment packages, reinstatement forms, and employment applications. Reviews Correctional Officer applications for completeness; screens applications to determine if applicants meet minimum qualifications; checks for prior service in BEACON, and enters applicant information in ATS database. Scans employment documents for all hiring packages processed by the RREO. Requisitions and receives supplies, equipment, and services. Handles inventory of office supplies, equipment. Assists other staff as needed to ensure timely execution of job functions within the RREO

Perform analysis and maintain database for current and prospective client information on multiple customer accounts. Ensure proper diagnostic of individual client financial status utilizing company financial assessment matrix. Establish new clientele accounts, perform customer retention, and process account maintenance as required