• Collaborate within the Tanzu CSM Leadership team, actively influencing strategic decisions and contributing to the team's direction• Participate in vital leadership activities, shaping the trajectory of the group's initiatives and objectives• Strengthen engagement with VMware Executives and Senior Leadership, translating strategic visions into actionable plans• Manage seven major accounts with an annual recurring revenue exceeding $10 million • Execute contract renewal processes to retain customers, with a rate of renewal >110%• Lead internal client kickoff and platform marketing practice groups for customer success managers• Foster mentorship and training for new customer success managers• Assisted in the creation of Gainsight in 2021, a centralized storage database codifying key account documentation • Develop relationships with Tanzu account executives, support engineers, VMware core representatives and solution engineers • Provide seamless onboarding, enablement, and training to all accounts • Create a repository of VMware branded PowerPoint decks for internal and external purposes• Support over 100% expansion of Allstate’s VMware platform usage between 2019 and 2022• Host internal Agile calls reviewing major accounts to organize work streams• Enhance virtual communication across internal teams by posting templates on a digital whiteboard tool called Miro• Plan various internal and external program events to strengthen team dynamics

• Managed, planned and delivered digital work streams for the client using Product Plan• Facilitated Sprint planning to determine velocity, daily scrum for transparency, sprint reviews and retrospectives• Guided a team of ten to deliver an IOS application to help wealth advisors understand their clients’ lifetime goals• Facilitated estimation meetings using relative effort estimation techniques• Hosted intermediate Agile trainings for internal teams and stakeholders • Onboarded and offboarded Solstice employees to ensure continuous workflow• Hosted one-on-one meetings with Solstice and non-Solstice members to establish bi-monthly goals• Led program-wide sprint demos to review upcoming and completed work • Organized program-wide succession planning to develop roadmaps, including future-looking risk mitigation forecasts • Served as an instructor for Solstice University’s Executive Presence course to prepare Solstice employees for client meetings

• Served as the primary contact for the Automated Transaction and Forfeiture System, including clients in the following agencies: Treasury Executive Office for Asset Forfeiture, U.S. Immigration and Customs Enforcement, Internal Revenue Service, United States Secret Service, National Finance Center and the U.S. Department of Interior• Provided technical writing assistance for the U.S. Department of Treasury’s re-compete proposal, which is expected to generate ~5 million dollars in revenue • Delivered 300 product backlog items, 40 sprints and 20 production releases • Hosted more than 20 demos across different applications for Enterprise Content Management projects• Led daily Agile meetings to improve internal communications and to ensure a balanced workload across the team dynamic • Reviewed project plans and created weekly status updates to comport with Blue Canopy standards• Created customer requirements to evaluate current expectations and determine next steps with the client• Executed sprint planning meetings, reviews, retrospectives, and user acceptance testing• Communications liaison between Treasury Clients and the Blue Canopy project development team• Coached and guided internal and external team members

• Implementation analyst for the Affordable Care Act (ACA) in Oregon, Massachusetts, and New York• Facilitated meetings to control and maintain project testing strategies• Presented end-user demonstrations for the client after every product migration• Led systems integration efforts to sync various Oracle Fusion Middleware technologies• Tested documents to ensure proper enforcement of health care policies outlined in the ACA• Delivered scripts that were run through the Oracle Automation Testing Suite• Maintained an online support ticket system in JIRA• Created requirement documentation for developers and clients to process software delivery milestones