Provides program management and advisory support to the Commonwealth of MA Vaccine Equity Initiative (VEI), a $200 million program to address and close inequities in vaccination rates among populations and communities hardest hit by COVID-19.

Provided program management and advisory support to the Commonwealth of MA COVID-19 Community Tracing Collaborative (CTC), a $160 million program to support MA Department of Public Health (DPH) and Local Public Health (LPH) rapidly respond to the COVID-19 public health emergency.- Designed programs and operational frameworks to deliver key COVID-19 support services- Provided executive-level reporting and regular briefings to DPH and the Executive Office of Health and Human Services (EHS)- Served as program manager and supported the implementation and operations of a large program providing support services for higher education institutions and boarding schools to mitigate the spread of COVID-19 on MA campuses and in surrounding communities, in coordination with local public health- Facilitated cross-organizational coordination between DPH teams/epidemiologists, Partners in Health operations teams, Massachusetts Health Connector leadership, Accenture technical teams, LPH directors and nurses, institutions/schools, and EHS- Provided rapid triage of escalations including management of large COVID-19 outbreaks- Supported the transition of CTC programs and support services to DPH and LPH, including managing operational handoffs, the transfer of knowledge and tech assets, and information and data retention

Provided program and account management for the design and delivery of healthcare analytics software that drove improvements to the quality, cost, and utilization of healthcare services managed under value-based payment arrangements with healthcare providers.- Served as account and program manager on the co-development effort with a healthcare Payer partner from product requirements gathering and design to implementation and successful procurement of a customer services agreement- Supported the development of the Professional Services team and customer engagement processes, and overall growth of the company as an early-stage startup- Led multiple customer engagements in dual role as account manager and program manager/implementation lead from contract negotiation to product implementation and training- Cultivated successful customer partnerships to further strengthen strategic goals- Other responsibilities included: development of lessons learned and process improvements, workflow redesign, defect and enhancement management, Agile education, development of training materials and user guides, website redesign, and support of corporate operations and resource planning

Qcentive merged with Apervita in 2019 - see above

Served as Program Manager for enterprise-critical healthcare IT projects at Harvard Pilgrim Health Care (HPHC), leading large cross-functional teams to implement complex software and solutions.- Assigned lead role on both enterprise-critical IT strategy programs- Served as lead program manager to develop and remediate all business operations to adopt a new claims pricing engine and to mitigate business impact and risk- Managed a complex program to develop and remediate all business operations and tools needed to implement a new network data management system - Took on multi-dimensional role of program lead and subject matter expert to advise leadership on key operational considerations and risks to inform vital business decisions

- Led an international project team of 50+ staff through all phases of a high-priority and highly visible program to configure a new health care claims pricing engine as a co-development effort with Oracle Health Insurance- Developed strong relationships with key customers and stakeholders while maintaining a strict project schedule and budget on a highly complex project- Recognized by Dell Corporate for outstanding leadership

- Managed data-intensive projects developing and implementing critical operational reports- Led scrums, technical meetings, requirements workshops, backlog grooming, project forecasting and budget monitoring, status reporting, internal and external dependencies, issue prioritization, escalation, and resolution- Cultivated key client relationships with product owners and business sponsors- Supported recruitment and interview effort to hire talent for critical corporate initiatives

- Managed triage efforts and root cause analysis for high severity IT strategy issues, minimizing significant financial and operational impacts to the Business - Coordinated closely with Dell and HPHC Executives and key stakeholders- Managed projects implementing IT system upgrades, including forecasting and monitoring the budget, staff allocations, and billing- Mentored incoming employees on key business and project management processes and tools

Non-profit organization helping assimilate refugees and immigrants into the Greater Boston area - Wrote and presented proposals and briefings to top administrators- Conducted research on new initiatives, projects, organizations, and campaigns- Taught classes and provided one-on-one assistance to clients