Erica Budde Email & Phone Number

Detroit, Mi, Us

Detroit, Mi, Us

New York, Us

Ann Arbor, Mi, Us

Troy, Michigan, Us

- Management of multi-tiered organizations, influencing growth and adoption of a full streamlined financial solution - Upselling of new product offerings to clients- Serve as client advocate internally including to product, marketing, & professional services - Establish and deepen relationships with assigned clients by understanding their business objectives and how this aligns with the business - Create client plans that outline strategic goals to:-Optimize client relationships by nurturing and reaching out to key decision makers-Identify opportunities for potential revenue growth and create a value story specific to the opportunity-Conduct on-going account meetings to communicate best practices and future enhancements -Conduct on-going account meetings to develop plans for expanded functionality usage-Provide use case examples for leveraging key product functionality and communicate new feature releases- Responsible for tracking KPIs for clients and developing plan to address any potential gaps- Proactively anticipate customer needs and identify potential issues. - Responsible for working alongside project management to ensure timely deliverables to the client.- Co-Lead on business wide initiatives to improve organizational efficiency- Mentor to multiple individuals within the organization - Marketing liason for Consultant team

Toronto, On, Ca

Professional SummaryMotivated Enterprise Client Service Manager with retention success and account management. Highlyskilled and focused on exceeding business objectives. Self-directed with adaptability to meet changingoperational needs. Seeking to build on innate abilities and acquired skills with challenging new role.Organized multi-tasker, able to take on challenging objectives and turn into successful enterprises withenergy and resourcefulness.SkillsTerritory & relationship managementPowerful negotiation skillsKnowledge of current processesOrganized & highly detail-orientedEnthusiastic yet professional demeanorLeadership experience Decision-making abilityContract managementInternal and External Customer-focusedAdditional Involvements/Trainings:Member of the Early Career Network within my organizationMentor/Mentee programs within my organizationMember of the Innovation team as the Operations Catalyst within my organization Journey Mapping Facilitator Sandler Sales Trained Intern Support Team Lead -Investigate and resolved customer inquiries, unresolved issues, and complaints in an empatheticmanner resulting from strong conflict resolution techniques and communication skills.-Facilitated inter-departmental communication to effectively provide customer support.-Followed-through on all critical inter-departmental escalations to increase customer retention rates.-Updated customer orders from start to finish in an accurate and timely manner. Which in turn brings inrevenue for the company.-Effective liaison between customers and internal departments.-Maintained accurate records of past due customer account activity, up-to-date knowledge of productsand service changes.-Developed highly empathetic client relationships and earned a reputation for exceeding servicestandard goals.-Management of Intern groups which included: training, feedback, mentorship, assessment, etc.

-Consistently received positive teacher evaluations from management.-Promoted good behavior by using the positive reinforcement method.-Promoted language development skills through reading and storytelling.-Taught basic education principles while complying with IEP and ARD goals.-Implemented a developmentally appropriate curriculum for a group of 35 preschoolers.-Identified early warning signs of emotional and developmental impairments in children.-Worked with interdisciplinary team members to evaluate children's progress and recommendappropriate learning plans.-Addressed behavioral and learning concerns with parents and daycare management.-Fostered reasoning and problem solving through active exploration games and activities.-Monitored students' educational progress with individual charts and files.-Coordinated parent-teacher conferences 2 times during the school year.-Created written assessments of student performance.-Organized and facilitated monthly parent support group meetings.-Nurtured a supportive learning environment that was often used as a model for other classrooms.My responsibilities included: lesson planning, parent teacher conferences, phone conferences, data entry, caring for 24 children daily, completing desired assessments, meeting with other professionals regarding development of children, completing necessary IEP paperwork, continuous certifications and training, preparation for kindergarten, and any other everyday tasks.

-Established Creative Curriculum and guidelines for success -Created written assessments of student performance.-Supervised students and enforced discipline during all Head Start activities.-Nurtured a supportive learning environment that was often used as a model for other classrooms.-Supervised a group of 5 student teachers throughout the semester.-Identified signs of emotional and developmental impairment in children and reported to parents.-Gave one-on-one attention to children while maintaining overall focus on the entire group.-Coordinated parent-teacher conferences 3 times during the school year.-Used classroom observations to create written assessments of student performance.-Co- Assistant Director duties managing wait list, staffing, billing, overall day to day tasks of business.