Director experienced at managing multi-site operations, teams, and projects. Leadership team member with successes in improving bottom line results, growth in enrollment and revenue, and adherence and control of company budgets. Respected leader with interpersonal management style skills and success in organizational development, building high performance teams and engaging employees to meet company goals. Customer driven, while building and maintaining relationships, providing guidance and resources to employees and customers.Seeking new opportunities. Contact me at erica_c_us@yahoo.com

Oversaw operations of the center ensuring consistency and compliance with applicable legislation and regulations.• Partnered with leadership in setting the strategic vision and organizational structure of the center to ensure operational excellence.• Led multiple teams (50 employees) that provided education and supervision to children; monitored curriculum, activities, and programs to provide and promote an excellent learning environment.• Evaluated processes and procedures used by team by identifying opportunities for improvement and greaterefficiency through providing managerial direction and holding direct reports accountable.• Established and assured leadership adherence to budgets, schedules, work plans, and performance providing an efficient and smooth operation of the center.• Professionally developed team members by providing regular and timely coaching and feedback, while identifying future leaders.• Built and maintained relationships with current and prospective families and the team by creating a trusting environment for all.• Served as an escalation point for staff and families for complex issues or concerns and provided guidance and resources for resolution.

Operated programs in conformance with institutional regulations and state childcare licensing provisions.• Increased full time enrollment from approximately 60 to 110 children, consistently meeting net revenue and direct operating income budget through building brand recognition in the community, strong referral program, inquiry management, classroom efficiency building strategies, and management of human capital.• Increased engagement results from one to four in initial year through the cultivating of positive partnerships with families and teachers. • Achieved and maintained accreditation compliance through the National Accreditation Commission for Early Care and Education Programs (NAC), Step Up to Quality Program, and National Accreditation for the Education of Young Children (NAEYC) through creating a quality focused environment.• Acted as Food Program and Subsidy Lead for the District by following up with outlier centers, providing support to new directors, sharing and recognizing monthly performance, which resulted in district achieving food program budget and subsidy enrollment above plan.• Received quarterly business awards for being the top center within the district for achieving highest performance to plan for key business indicators such as achieving $104K over plan for direct operating income, $110K over plan for net revenue.• Performed as Acting District Leader / District Lead / Quality Team Lead: Oversaw operations of centers within the district, made crucial decisions regarding curriculum, staff, budget and day to day operations.

Maintained oversight of daily plans for three daycare facilities by effectively coordinating with center directors.• Conducted financial analysis of center results by evaluating, assessing, and determining the appropriate course of action with executive team ensuring the effective operations of the facilities.• Developed and maintained good working relationships with parents, state licensing authorities, community contacts and outside clients.

Stakeholder of programming and compliance for 22 Early Learning Initiative sites in Ohio.• Conducted physical and academic assessments on students ranging in ages from 0 to 4 identifying developmentally at-risk students.• Assured quality of attendance and intake, followed up with school districts of at-risk students while coordinating support services to families, monitoring and coaching of educational programs, and facilitating and scheduling on-site assessments.