Erica Compton Email & Phone Number

San Rafael, Ca

Responsible for the overall operation and performance of all Shared Services locations. Establish the strategic direction of our enterprise operations. Enhance the overall customer experience by driving operational efficiency while creating a quality culture, sustained by a highly motivated and engaged workforce. Ensure achievement of high performance levels that anticipates Client’s future needs, expectations and continuously enhances the competency of the SSC team to handle more complex assignments. Identify improvement and business opportunities; challenge the business appropriately to consider new and creative ways of doing things which add value to our customers, employees and stakeholders.

San Rafael, Ca

Responsible for the overall operations and performance of Enterprise Shared Services (3 site locations). Maintain strong collaboration with Service Center Directors and Executive leadership to establish best practices, tools, metrics and targets, and governance methods to be used across all Service Center locations. Accountable for the overall customer experience, budgeting, accurate reporting, corrective actions and overall performance of Shared Services including continuous improvement methodology, technology and analytics.

Irving, Tx

Coordinate and monitor the work of various teams involved in order placement,registration, shipment management, accounts payable, accounts receivable, claims andother business unit work functions.Ensure that work performed is continuously aligned with written and oral work instructions,process flows, training plans, proper audit controls, capacity models, transactional charges,and service level agreements.Responsible for leading a project team, assigning individual responsibilities, identifyingappropriate resource needs, data capture requirements, process control points, developinga schedule to ensure timely completion of project and meeting interim deadlines of projectensuring alignment with enterprise standards.

Irving, Tx

Oversee four independent service teams (white glove), including management staff, supporting Military/Government, Manufacturer, Retail, and Global accounts.Business owner for multiple processes & applications surrounding customer service, billing, operations, and cargo hold/releaseProject manager and owner of Micronesia Agency startupProvide on-the-ground training for local Filipino and Honolulu personnel in the areas of Customer Service, Documentation, Operations and RegulatoryKey contributor of Military POV startup

Dallas/Fort Worth Area

Oversee four independent service teams (white glove), including management staff, supporting Military/Government, Manufacturer, Retail, and Global accountsBusiness owner for multiple processes & applications surrounding customer service, billing, and cargo hold/releaseKey contributor in startup of Far East operationsSpearheaded two critical process teams: Finance and Service DeliveryProvided on-the-ground training for local China personnel and West Coast terminal operators in the areas of Customer Service, Documentation, and RegulatoryQuality Control Manager; 2008Assisted Service Delivery teams in identifying and bridging process gaps, to include Customer Service, Documentation and Rate Compliance departmentsSuccessfully implemented company-wide process and system changes to support new SED regulations in the Puerto Rico tradePromoted to Service Delivery and Quality Control Manager after six monthsAR, Credit/Collections, Rate Compliance Manager; CSX/Horizon Lines; 2004 to 2008Managed general accounting functions, including AR, cash management and credit policies, as well as responsible for accurate analysis and correction of disputed receivablesReduced past due receivables by $12M and achieved first-time annual cash collections of $1BWorked in collaboration with Controller to formulate cash forecast and bad paper/bad debt accrualsReceived "Leading Edge Award" in 2007 for process improvement and customer focus initiativesOne of five recipients in the company's

Dallas/Fort Worth Area

•Oversee all credit and collections activities•Monitor 3rd party Collections Agencies for updates and progress reports•Implement a myriad of process improvement techniques to facilitate strong cash flow •Strategize with Sales on key customer accounts•Calculate, monitor and improve DSO•Prepare weekly cash collection reports•Prepare monthly bad debt/bad paper analysis for Controller•Prepare weekly communication to organization on cash performance and areas of improvement•Recommend/approve changes in finance system as required•Work closely with customers, including in-person meetings, to secure delinquent payments and maintain customer patronage

Dallas/Fort Worth Area

•Supervised, motivated, and guided up to 15 staff•Responsible for a total portfolio of $75M

Dallas/Fort Worth Area

Business Management

Education record

Green Belt Six-Sigma Certification, 2009

Education record

Management Program; 2004