· Upheld standards and enforced policies for academic and accreditation compliance· Accurately maintain student academic records and developed a more secure university FERPA policy· Evaluated course equivalency from outside institutions and non-traditional courses for transfer credit· Facilitated enrollment by processing applications and registering students across 13 campuses· Represented the Registrar’s Office in development and testing of a new CRM system (Salesforce) and led the department training during the system rollout· Earned College Source TES Basic Certification in June 2022

· Analyzed student data, diagnosed instructional needs, created customized learning plans· Created weekly schedules, held parent conferences, and managed day-to-day center operations · Processed client billing and payments and maintained business balance sheets

· Maintained student attendance, behavior, and medical records and reported attendance data and immunization compliance to state· Managed schedules for administration and routed all incoming communications

· Provided one-on-one support to students with neurological and academic disabilities · Collaborated with regular and special education teachers to create and teach lessons

· Consistently exceeded daily sales goals and built relationships with clients to encourage brand loyalty · Provided attentive customer service and found solutions to resolve client concerns

· Logged and filed incident reports, detailing significant events and reprimands· Collaborated with hall staff to create an inclusive environment and plan engaging community events · Directly supervised 30 student residents