Erica D. Forward, Dnp, Msn, Rn Email & Phone Number

In this role, I supported the translation of evidence-based practice focused on a patient-centered team-based care model.I was also assisting with the patient-centered care structures, processes, and teams to achieve desired goals and outline process improvement.My duty was to facilitate evidence-based practice and research utilisation through close collaboration with the nursing staff.I served as a process improvement lead responsible for managing the implementation and evaluation of strategy related to quality initiatives, aligning with cross-functional teams to deliver quality outcomes.Furthermore, I collaborated with nursing team members to execute evidence-based practice into existing nursing practice.Key Contributions:• Optimized patient-centered care model by implementing interdisciplinary care coordination.• Leveraged leadership skills to mentor Doctorate of Nursing Practice students on nursing-related projects.• Enhanced overall efficiency and effectiveness by staying abreast of new development, legislation, and best practices.• Identified opportunities to reduce variation in practice and increased nursing time by conducting a nursing inquiry and ongoing surveillance of bedside teams.• Executed Nursing Shared Governance strategies to align quality with system strategic initiatives, including standardization of quality processes and integration of quality into routine clinical/operational nursing functions.• Acted as contributory member and advisor of multiple campus, market, and system teams to ensure quality patient care, efficient services, organizational integrity, and achievement of strategic quality targets.

During this role, my duty was to provide initial and continuous staff education for enhancing billing quality by developing, coordinating, and executing billing orientation and training.I also managed and assigned daily tasks/assignments while supervising clinical charge specialists (CCS) for billing and auditing procedures.I was responsible for reviewing the annual chargemaster and assigning CPT code levels.Moreover, I served as a chargemaster to purchase new supplies and implant them into the system with assigned system item/procedure charge numbers.Key Contributions:• Served as a liaison between CCS staff and intraoperative for verifying and completing case data to ensure accurate clinical documentation and case billing.• Optimized quality of patient billing by delivering in-person and immediate feedback to staff.• Organized weekly/monthly comprehensive documentation and conducted charge reconciliation audits.• Resolved barriers and progression of billing by consulting with epic, physicians, purchasing, HIM, and CSBO.Additional Experience:• Operating Room Nurse at Greenville Health System, Greenville, SC• Workman’s Compensation Nurse Case Manager at Hewett, Coleman, & Associates, Greenville, SC• Postpartum/Ambulatory/OR/Home Health/Medical & Surgical Nurse at Greenville Health System, Greenville, SC

Doctorate Of Nursing Practice, Nursing

Msn, Nursing Education

Activities and Societies: Praise Dance Ministry/Coordinator Completed