Managed the admissions process(120 bed facility) for all new and returning patients from rehabilitation or longterm care. Utilized Lean concepts to streamline the process to drive effectiveness and efficiencies.Patient/family advocate to assist with needs and/or concerns, which included investigations, mediation and resolution management.Lead contact for sales and marketing inquiries from new patients/residents; included but not limited to, site tours, informative sessions and referral sources.Spearheaded all facility compliance with regard to federal/state/local health care regulations and guidelines.Coordinated in house departments to ensure completion of all tasks prior to patient arrival.Building relationships with Physicians, Case Managers, Social Workers and families to ensure proper placement of patients and excellent customer service.Facilitated, organized and maintained tracking logs, room change logs, and all inquiry sheets.Conducted tours with prospective residents and their families.Worked mutually with managers and employees to ensure outstanding customer services.Staying updated on Medicare and Managed care guidelines.

Managed the admissions process(120 bed facility) for all new and returning patients from rehabilitation or long

Managed the admissions process(116 bed facility) for all new and returning patients from rehabilitation or long

Managed the admissions process (120 bed facility) for all new and returning patients from residential or acute care.Utilized Lean concepts to streamline the process to drive effectiveness and efficiencies.Patient/family advocate to assist with needs and/or concerns, which included investigations, mediation and resolution management.Lead contact for sales and marketing inquiries from new patients/residents; included but not limited to, site tours, informative sessions and referral sources.Spearheaded all facility compliance in regards to federal/state/local health care regulations and guidelines.Coordinated in house departments to ensure completion of all tasks prior to patient arrival.Developed relationships with Physicians, Case Managers, Social Workers and families to ensure properplacement of patients and excellent customer service.Facilitated, organized and maintained tracking logs, room change logs, and all inquiry sheets.Conducted tours with prospective residents and their familiesWorked mutually with managers and employees to ensure outstanding customer services