Erica E. Mcneely Email & Phone Number

New York, New York, United States

New York, New York, United States

Actively leads multiple programs specifically for the largest, most complex customer accounts and strategic partnerships. Includes leading a team of cross functional, cross product resources in establishment of project management standards and the delivery of the products and services through “Go-Live” of the program or service. Build a strong and effective working relationship with the internal and external teams, as well as coach the delivery team(s) to success.- Drive program ownership by ensuring program/project terms and obligations are met- Initiate, plan, and execute a portfolio of programs in accordance with the product roadmap and customer needs- Communicate to internal/external stakeholders including executives to provide on-time, within estimates, quality deliverables that meet product expectations and customer satisfaction- Identify and implement project management best practices across the programs- Create, maintain and communicate Risk Assessment and Plan to insure the readiness of the organization to support the implementation process and deliverables- Interact with other WEX Corporate Payment Teams to accomplish project goals and assure solutions long term support plan

Dallas-Fort Worth

Verify appropriate implementation of follow-up actions through cross-functional collaboration. Protect the company from any harm by reporting federal aviation regulatory violations and engaging in regulatory compliance. Examine potential safety risks by monitoring real-time data. Ensure compliance with safety risks and mitigations standards by liaising with the leadership team. Extract actionable insights by compiling ad-hoc analysis, based on trends from within the ASAP program. Prevent the risk of future events by handling investigation debriefs for all aircrafts damage, including Flight Service and key stakeholders briefing. Oversee the responsibility of interacting with union and FAA (regulatory) on all data package presentations, preparing and editing quarterly safety ASAP promotions newsletter, and updating the internal Flight Service website with current data and trending topics on a regular basis. Address trending subjects by participating in leadership meetings and representing the Cabin ASAP program. Ascertain proper follow-up of policies and procedures from recent operational modifications by strategy collaboration meetings between operating groups. Serve as an Active member on the Safety Go-Team which coordinates immediate action for emergencies 24/7. ● Generated 27% increase in ASAP reporting during the COVID19 pandemic to identify and resolve safety related issues. ● Delivered updates regarding accomplishments on quarterly basis by implementing a promotional newsletter as part of the SMS process. ● Improved aviation safety by managing, analyzing, and following up on all cabin ASAP reports. ● Evaluated data to forecast trends and emerging risks in order to formulate ways for mitigating the adverse impacts of risks. ● Improved process efficiency by proposing recommendations regarding Flight Service policies and procedures on the basis of trending errors and violations.

Dallas/Fort Worth

Fort Worth, Texas, United States

Presented findings by accumulating monthly and quarterly audits for attrition, active, and total headcount movement. Assisted executive leadership in making decisions by analyzing movement trends. Negotiated favorable terms and conditions for contracts in close coordination with financial labor. ● Prioritized cost-saving opportunities by conducting cost analysis for attrition from the company.

Dallas/Fort Worth

Ascertained attainment of strategic initiatives by organizing and participating in weekly continuous improvement meetings. Provided a framework for necessary information to the sales team by assisting in the development and maintenance of cargo sales playbook. Stimulated engagement of the audience by updating and posting unique material at sales and marketing intranet sites. Delivered brief updates of the projects by crafting executive-level presentations on a monthly basis. Performed a broad range of tasks, such as gathering and forwarding short-term schedule changes regarding flights, managing ad-hoc projects for the merger, and helping in redesigning business extra programs. Related Skills: Cargo Sales Playbook Creation, Project Management, Marketing Material Designing and Posting, Project Briefs Delivery, Sales Training Development, Resource Guide Creation, Workforce Integration, Custom Service Management, Service Delivery Following are some of the highlights of the value I brought to American Airlines:● Coordinated the Cargo department merge for developing LUS (legacy US Airways) sales training. ● Integrated new staff members with the organization, culture and policies by designing a resource guide.● Training of incoming Sales representatives as they transitioned through the merge of two different airlines. Including hosting Team Building activities to ensure positive experiences ● Strengthened skillset of field sales and sales leadership through annual and recurrent selling skills training. ● Assured achievement of strategic goals of integrating two workforces by following up with the sales manager. ● Coordinated the planning and successful completion of co-location warehouse project while serving as project management coordinator along with engaging in overall SAWB (single airway bill) achievement for Cargo.

Dallas-Fort Worth

Conducted regular financial analysis of maintenance and engineering, evaluated working hours relevant to AR: Appropriation request, as well as processed detailed spreadsheets with charts and graphs. Tracked spending / costs by proceeding monthly spending and contract/ consultant reports with all expenses and spending on contractors in departments under Sr. VP. Supported other airlines through visiting aircraft reports with all revenue accrued by AA. Organized travel and scheduled meetings and conferences for three Managers and a Managing Director in accordance with the calendar of the management. Minimized the risk of errors by updating AR tracking reports and associated databases from MS Access. ● Played a pivotal role in saving almost $400K for the finance department by recognizing unbilled revenues in 2012. ● Managed time and attendance of over 20 personnel and entered relevant entries in AUTOTA system for accurate payroll processing. ● Assured accuracy and appropriateness of compensation through compensation analysis for all management and support movement on a weekly basis within VP’s organization.

Bachelor'S Degree, Business Administration And Management, General

Associate Of Science (A.S.), Biology, General