Erica Gesner Email & Phone Number

Frisco, Texas, United States

Dallas, Texas, United States

• Implemented data-driven strategies to assemble client reports, integrating marketing KPIs through visualization software, including Google Analytics and Looker Studio, to provide actionable insights and drive.
• Orchestrated social media management efforts by utilizing Metricool and Meta Business Manager tools to curate and update client social media content, fostering engagement and increasing brand visibility
• Ensured the accuracy of agricultural product listings by consistently adding and updating product information in client shops on OpenCart and WordPress platforms, enhancing the customer shopping experience and.
• Developed engaging newsletter content and blog posts for agricultural clients, distributed via Constant Contact and WordPress platforms to drive engagement and brand awareness for both industry and local homeowner.

Lincoln, Nebraska, United States

• Ensure and maintain customer satisfaction through knowledge of 11 signature flavors and 5 rotating ones and timely greetings and conversation to create a general welcoming ambiance
• Coordinate with coworkers to delegate tasks including waffle cones, scooping, and operating a POS to provide best experience for customers

Richardson, Texas, United States

• Advised customers on upwards of 50 products according to preferences and dietary restrictions to ensure customer satisfaction
• Established rapport with customers through consistent interactions throughout shopping experience byadvising and assisting them while shopping to meet needs through product knowledge
• Maintained government food and safety guidelines as well as appearance guidelines by store to ensureaesthetics and food safety standards are met during packaging of all food products
• Operated a POS efficiently and consistently documented items for store rewards program to ensure proper transactions are made for around 50 transactions per day

Garland, Texas, United States

• Enhanced customer experience by creating a welcoming environment and addressing customer needs diligently in person and over the phone to create positive atmosphere
• Ensured proper table distribution for waiters for 35 tables, max 100 customers, and up to seven sections to evenly distribute tables amongst all the waiters for best service
• Calculated wait times for parties accurately and consistently through estimates based on analysis of the parties present to maximize customers served of up to 100 and minimized customer losses due to waits
• Organized hostess stand, reservations, and front end according to strict standards to ensure aesthetically pleasing environment through cleaning regimen twice a night and consistent cleaning throughout

Plano, Texas, United States

• Administered care for upwards of 50 dogs at a time through routine tasks and division of duties to ensure health and safety of animal guests
• Executed a variety of designated roles daily to expedite tasks in the kennel such as cleaner, bather, and laundry
• Maintained cleanliness standards of kennel with thorough and mandatory cleaning of kennels and facility

Bachelor Of Science In Business Administration, International Business, 3.3

Activities and Societies: • IB Select • International Business Club • UNL Honors Program• Concentration in Finance • Minor in Business.

Bachelors, International Business, Study Abroad

Activities and Societies: • Studio 21 Dance Club • Cinema ClubStudy abroad experience in Fall 2022.