Customer Success Manager
- Built and nurtured strong relationships with community customers in market
- Drove ramp-up of new community customers and accelerated their effectiveness in being able to convert APFM referrals to move-ins
- Educated community customers on our value, process, and best practices
- Participated in community customer meetings when invited and appropriate
- Communicated with regional sales team regularly regarding challenges, incentives, and changes within market
- Maintained database of over 90 multi-property senior living organizations