- Greet customers for customer interview to quickly and effectively transition from Sales to Finance during their vehicle purchase process. - Review customer credit reports to determine credit worthiness. - Utilize lender program knowledge to secure prime and subprime financing to ensure the most mutually beneficial option for the dealership and the customer. - Present warranties, credit insurance, GAP insurance and other beneficial products offered by the dealership - Accurately prepare all federal, state, manufacturer and dealer paperwork related to the transaction and submitted to lenders using RouteOne e-contracting and the dealership’s accounting department for funding in a timely manner. - Responded to internet inquiries and sales calls with knowledge acquired by communicating with all departments including sales, service and management. - Set appointments with customers for vehicle sales, service recalls and customer follow up post sale to generate customer retention. - Utilized CRM database and lead generating tools to build sales campaigns to assist in managing new and preowned inventory levels.

- Analyze and compile information to assure the accuracy of all documents, pricing, collateral, and booking for Indirect Auto Lending. Conduct document audits, validates data, and takes appropriate actions to reconcile document or file exceptions required for booking. - Review scanned paper contracts, RouteOne & Dealertrack e-contracts for funding inconsistencies, potential fraud and system recognized errors.Collaborate with Operations, Credit, Sales Staff and auto dealers to handle escalated issues. Always demonstrating professional quality customer service at all times during phones calls and/or e-mail communication exchanges. Coach and train new or less experienced employees on various duties and responsibilities of the department. Continued mentorship of coworkers in funding, dealer services and credit departments.Recommend process improvements through report analysis and support implementation with training and policy and procedure updates.Proficient in the internal system ACAPS and document review in DDS. - Cross trained and assisted the Mortgage and Specialty Lending departments within Fifth Third Bank during staffing shortages or influx of business. - Received 2020 Peer Recognition award for Teamwork & Collaboration, Process & Procedure Expert and Accountability.

- Prepare and execute the funding of loan packages and documentation for indirect subprime auto financing.- Complete loan verifications and ensure all company and federal guidelines are followed. - Review verifications for fraud and discrepancies. Referring and following internal fraud process. - Supports loan officers and automobile dealerships in all aspects of auto-finance process.