Erica Herring Email and Phone Number

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Maintain complex recordsRespond to inquiries in area of responsibility Interact with vendors to and assist with their needs and issues with invoices, product allowances, processing new items and any other discrepancies as needed.Collect data/information for department use in special projects and reportsUpdate report information weekly and daily and proof for accuracyAnswer department and outside calls as needed

Recruited experienced and qualified management associates from outside the company for hire.Coordinated the placement of employees in positions that best matched employee talent with company functions.Supported store management in the fair and consistent administration of discipline within the constraints of Company policy, Union contracts, and Federal and State Laws. Serviced 20 stores which is representative of an average of 1,300 associates. Responded to employee and management inquiries regarding payroll, pay rate increases, relief pay rates, leave of absence and sick leave procedures, employment, and wage verification requests. Conducted various investigations arising from reported discrimination, misconduct, and harassment complaints. Investigated EEOC and NLRB charges and worked directly with the company's legal department to address the charges.Attended unemployment hearings and provided testimony regarding an associate's separation from the company.Represented the company in various career and health fairs in the metropolitan area to recruit new employees and highlight career opportunities within the organization.Assisted with 2 store grand openings - hiring, training, and orientation of the positions, departments, and general policies of the company.Assisted with planning annual employee recognition programs Store Directors banquet.

Managed full-cycle payroll for over 250 employees. Tracked all disciplinary documents issued to employees, which outlined performance and/or attendance violations. Monitored and processed daily payroll and employee attendance utilizing Work Brain and Lawson software applications to produce daily and weekly payroll and attendance reports. Compiled productivity and payroll figures as part of a departmental budget to view labored hours and productivity. Completed a weekly data comparison to track variations. Researched trends and identified possible avenues to minimize dollars spent and increase service levels to achieve targeted goals.Provided direct administrative support to the Operations Manager and Facility Manager by preparing all pertinent data for daily management conference calls and weekly management meetings. Generated written correspondence of topics discussed and distributed to all levels of management. Processed invoices for product shipped to customers and reviewed invoices for accuracy. Conducted extensive research for store claims investigations and prepared detailed reports stating results of recovered merchandise.

Assisted department in meeting monthly goals by updating all backlogged data into database.

Ensured that all backlogged data was keyed into system database in a timely manner in order to reach targeted monthly quotas.