Erica Jacobs Email and Phone Number
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Award-winning communications leader with 20+ years strategic and executive communications experience. Trusted advisor to C-suite, from Fortune 500 to startups. Positive, energetic leader with deep expertise in change management, high-stakes transactions, crisis management, employee engagement, and building high-performing teams.
Twilio Inc.
View- Website:
- twilio.com
- Employees:
- 6489
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Sr Director Of Internal And Executive CommunicationsTwilio Inc.California, United States
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Sr Director Of Internal & Executive CommunicationsTwilio Inc. Oct 2017 - PresentSan Francisco, California, UsIn 2017, I was the first Internal Communications team member at Twilio, then a company of 700 employees. Since then, I have built a team of seven highly-regarded communicators, who expertly guide our executive team and connect and inspire a company of 6,000 in 16 countries around the world. In just a few years, we built the systems, processes, and relationships to scale first-class, strategic and executive communications to one of the fastest-growing companies in tech. Now, my team is responsible for all C-suite communications, crisis response, M&A, company events, all company-wide digital channels (intranet, office screens, Slack, email), corporate messaging, and function-level communications. I could not be prouder of what we've achieved. Just some of our results: *91% favorability for CEO fireside chats *98% favorability for Board Member fireside chats *95% report Earnings Q&A sessions are a valuable use of their time, and 89% report the CFO's communications further their understanding of Twilio's performance at a time when Twilio has set mission-critical profitability targets *85% report they are satisfied with the internal communications at TwilioI was promoted in 2021 to Senior Director and have received the top three employee awards at Twilio: *Superb Owl Award for leading COVID-19 response internal and executive communications*Twilio Magic Award for building our company's first Intranet*Red Track Jacket for building a texting app on the Twilio Platform that generated cat memes to boost dopamine for those battling depression and lonelinessI have a track record of recruiting high performers and growing their careers. My team had zero regrettable attrition throughout the "great resignation," and I've consistently scored above average in Twilio's manager effectiveness surveys, including a 100% overall score as of Q2 2024.
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Communications Director, Internet Of Things & Applications GroupCisco Feb 2016 - Oct 2017San Jose, Ca, UsOversaw messaging and communications strategy for Cisco's Applications Group, including the Collaboration business, the company's Future of Work platform, and the executive platform for SVP and General Manager Rowan Trollope. -
Senior Director, CommunicationsRocket Fuel Inc. Mar 2015 - Feb 2016Redwood City, Ca, UsBuilt and led the Communications function at Rocket Fuel, including executive, crisis, and financial communications; product PR; industry analyst relations; and employee communications. -
Executive Vice PresidentThe Abernathy Macgregor Group Oct 2013 - Dec 2014New York, Ny, UsStrategic communications counselor and hands-on PR lead specializing in tech startups and clients in the capital markets. Advised C-level executives on telling pre-IPO equity story and growing enterprise value. Led media strategy and execution for tech-focused investment banks and private equity firms to drive deal flow and showcase results to investors. Achieved highly positive profile pieces, features, and news stories in tier-one business and tech publications, i.e. CNBC, Dow Jones, Re/code, TechCrunch -
Content Strategist (Consultant)Ge Digital Mar 2013 - Jun 2013San Ramon, California, UsDrove content development for GE’s “Industrial Internet” across traditional web, social media, and internal GE channels. Developed thought leadership content and strategy for industrialinternet.com, an online community, magazine, and forum. Drove content and strategy for GE Software's intranet and external web site. -
Director, Executive & Internal CommunicationsSymantec Sep 2008 - Mar 2013San Jose, California, Us2012 - 2013: Owned global strategy and platform for Rowan Trollope, president of $500M+ cloud and SMB business across all audiences - press, financial analysts, industry analysts, employees, partners, board of directors. Led communications for Chief Technology Officer and Chief Strategy Officer. Member of change communications team for CEO transition and company restructuring.2008 - 2012: Led global communications for Office of Janice Chaffin, president of Symantec's $2 billion consumer business (Norton brand) across all audiences - press, financial analysts, industry analysts, employees, board of directors. Results - from virtually no profile to significant coverage in tier-one outlets worldwide, Stevie Award for Executive of the Year, and record 34-point gain in employee loyalty. Concurrently built and led an award-winning internal communications function. Conceived and built “I protect rights online” campaign to engage employees on the relaunch of Norton's brand. Results - 78% of employees reported using the new brand purpose to guide their daily decisions just one year after launch and Silver Quill Award for overall program. -
Senior Manager, Corporate CommunicationsSun Microsystems Nov 2006 - Sep 2008Palo Alto, Ca, UsLed public relations for Chief Sustainability Officer and company's "Eco Responsibility" program. Conceived and drove highly-positive coverage in top outlets, i.e. USA Today, Fortune, Wall Street Journal. Developed speeches and opinion pieces. Worked with New York Times columnist Thomas Friedman on Sun’s inclusion in Hot, Flat and Crowded. Managed high-profile events and programs with Robert F. Kennedy, Jr., and Natural Resource Defense Council. Participated in strategy and engagements with federal policymakers. -
Senior Vice PresidentPorter Novelli Sep 2004 - Nov 2006New York, Ny, UsSenior lead on HP, Wells Fargo, and Sony Computer Entertainment America (Playstation) accounts. Led strategy and account team for HP's $24B SMB business unit and corporate communications for the launch of Sony Playstation 3. -
Manager, Corporate CommunicationsPg&E Corporation Jul 2001 - Mar 2004Oakland, California, UsDuring PG&E's bankruptcy and reorganization, supported senior management and HR function with executive communications, crisis management, and employee communications. Spearheaded cross-functional team to manage sensitive issues in the face of Enron's collapse.
Erica Jacobs Skills
Erica Jacobs Education Details
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The Johns Hopkins UniversityEnglish -
Santa Monica High School
Frequently Asked Questions about Erica Jacobs
What company does Erica Jacobs work for?
Erica Jacobs works for Twilio Inc.
What is Erica Jacobs's role at the current company?
Erica Jacobs's current role is Sr Director of Internal and Executive Communications.
What is Erica Jacobs's email address?
Erica Jacobs's email address is er****@****mac.com
What is Erica Jacobs's direct phone number?
Erica Jacobs's direct phone number is +141552*****
What schools did Erica Jacobs attend?
Erica Jacobs attended The Johns Hopkins University, Santa Monica High School.
What are some of Erica Jacobs's interests?
Erica Jacobs has interest in Poverty Alleviation.
What skills is Erica Jacobs known for?
Erica Jacobs has skills like Strategic Communications, Corporate Communications, Internal Communications, Media Relations, Thought Leadership, Communication Training, Strategy, Public Relations, Messaging, Crisis Communications, Social Media, Integrated Marketing.
Who are Erica Jacobs's colleagues?
Erica Jacobs's colleagues are Akash Gautam, Evan Childs Cism, Crisc, Ctpra, Luka Modre, Mariko Shimoda, Sudip Chowdhury, Miranda Winar, Elaine Griffin.
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