Erica Kellner Email & Phone Number

London Area, United Kingdom

- Leading, trained, and motivated team members to deliver exceptional customer service and high-quality coffee- Ensuring all operational procedures are followed, including opening and closing duties, cash handling, and inventory management- Created a positive work environment by fostering teamwork and addressing any staff concerns in a timely and professional manner- Monitored daily performance and suggested improvements to enhance efficiency and productivity- Addressed customer queries, concerns, and feedback to ensure a seamless guest experience- Maintained cleanliness, organization, and safety standards across the café- Assisted in tracking sales and hitting daily, weekly, and monthly targets- Communicated effectively with store management to ensure smooth operations across shifts- Fostered a culture of collaboration, respect, and inclusivity among team members

London Area, United Kingdom

- Passion for coffee and a desire to learn more about specialty-grade coffee and brewing techniques- Fast-paced customer service environment is preferred but not required- Strong communication and interpersonal skills, with a focus on delivering excellent customer experiences- Ability to work in a team and contribute to a positive, inclusive work environment- Comfortable working in a fast-paced setting and able to multitask efficiently- Flexible availability, including weekends and holidays- Knowledge of food safety and hygiene practices is a plus

Greater London, England, United Kingdom

- Lead the creative direction and production of films, documentaries, and visual media that showcase cutting-edge research- Collaborated with researchers to interpret their work into compelling and accessible film projects, ensuring accurate representation of findings- Manage all phases of film production, from concept development to post-production, including scripting, storyboarding, filming, and editing- Direct film shoots, ensuring the creative vision is executed with high technical and artistic standards- Develop innovative ways to integrate research narratives into visual storytelling, using both traditional and experimental film techniques- Oversee the budget, resources, and timelines for multiple concurrent projects, ensuring delivery within set parameters-Support the university’s outreach efforts by creating films that engage with diverse audiences, including academic peers, industry stakeholders, and the general public- Mentor and guide students and junior staff involved in film production, fostering a creative and collaborative learning environment

London Area, United Kingdom

- Lead, motivate, and manage a team of event staff, including servers, baristas, bartenders, and kitchen personnel, across different stadiums and venues- Ensure high levels of customer service are delivered consistently, managing any issues or complaints that arise during events- Oversee event set-up and breakdown, ensuring all catering stations, food, and beverage areas are prepared and organized according to event specifications- Coordinate with venue management and Shack Events leadership to ensure smooth operations and adherence to event timelines- Monitor team performance during events, providing support and guidance to staff as needed- Ensure compliance with food safety and hygiene regulations, maintaining a clean and safe working environment- Manage stock levels, supplies, and inventory for each event, working closely with the logistics team to ensure efficient resource allocation- Handle cash management and point-of-sale systems, ensuring accurate sales reporting and reconciliation post-event- Collaborate with other Team Leaders to share best practices and maintain consistent service quality across all venues- Assist in the training and development of new team members, promoting a culture of learning, teamwork, and accountability

Bachelor Of Arts (Hons), Television Production

Business, Mathematics & Media Studies, A Levels, Aab

Business Studies - A Media Studies - A Maths - B