• Pick product for wholesale orders efficiently and accurately • Ensure through communication with managers and co-workers that deadlines and daily tasks are assigned and completed • Work in a face paced environment that requires constant multitasking and time management • Receive product orders and ensure invoices are correct

• Responsible for training new employees on department procedures and customer service expectationso Intervene in a positive manner when standards/goals in department are not met and offer direction to assure future success• Extensive experience creating and editing detailed manuals/resources for training and reference purposes • Receive daily shipments of product and ensure invoices are correct; organize/rotate product in back storage area using forklift and power jacks• Maintain a high standard of quality with the product that is sold through constant product checks and communication with other staff members• Answer any customer complaints, concerns or questions in a professional manner, whether over the phone or in person utilizing a broad product knowledge to ensure an accurate and complete answer • Obtained Greenius Supervisor Training Certificate, 2018

• Serve as a first point of contact by answering phone inquires from clients on a wide variety of topics; identify and solve inquiry in a timely manner with professionalism and accuracy • Use multiple computer systems at once and utilize them efficiently to ensure a complete and correct answer• Use strong written and verbal communication skills to communicate with clients and co-workers • Strive to constantly improve performance in regards to Average Handle Time, After Call Work Time, etc.

• Assist in the training of new staff members on store procedures• Organize inventory in the front/back of store to ensure a clean environment for both staff and customers • Responsible for opening store in the morning and closing the store at night (counting the till and depositing money) • Communicate with employees in and between the different store locations to ensure that movement of product is efficient