As an aspiring Sales Development Representative (SDR), I am passionate about connecting with potential clients and driving revenue growth. Currently, I am expanding my skills and knowledge by pursuing professional certifications in Salesforce Sales Development and Salesforce Sales Operations through Coursera, which I will complete this month.My background includes working as a behavioral technician for children with Autism and in various roles within the real estate industry, providing me with a unique perspective on communication, empathy, and customer service. I excel in creating meaningful connections, understanding client needs, and providing tailored solutions.In my previous roles, I have demonstrated a track record of success by:Collaborating with teams to enhance operational efficiency and improve customer satisfaction.Utilizing strong interpersonal skills to build and maintain relationships with clients and colleagues.Adapting quickly to new environments and technologies to deliver results.I am eager to bring my diverse experience and newly acquired Salesforce expertise to a dynamic sales team, where I can contribute to achieving ambitious sales goals and fostering long-lasting client relationships.
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Behavioral Health Technician (Intermittent)A Friendly Face Autism Treatment Services Jan 2014 - Nov 2023- Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.- Trained new employees on procedures and systems for data recording of client progress.- Facilitated the implementation of behavior management strategies for over 26 students, resulting in a 20% decrease in disruptive behaviors.- Enhanced client behavior by 40% through collaboration with clients' support systems and specialists, improving their quality of life. -
Contact TracerUnitedhealth Group Jan 2021 - May 2021United States- Executed structured scripts to deliver accurate information and gather critical details through over 200+ scripted phone interviews with COVID-19 patients.- Employed effective probing techniques to enhance data completeness by 90% and improve the efficacy of contact tracing efforts.- Maintained meticulous records by logging over 500 client entries with 100% accuracy in secure contact tracing software like Salesforce.- Collaborated seamlessly with interdisciplinary teams, including public health officials and medical professionals, to optimize response strategies in a fast-paced environment.- Adapted quickly to evolving protocols and guidelines, demonstrating agility and contributing to efficient crisis management. -
Real Estate AgentRapid Realty Apr 2015 - Aug 2017Brooklyn, New York, United States- Provided personalized assistance to clients, addressing inquiries promptly and courteously, ensuring high levels of customer satisfaction.- Managed office operations efficiently, including scheduling appointments, organizing documents, and maintaining office supplies to support smooth operations.- Conducted thorough market research and analysis, producing comprehensive reports that informed clients' real estate decisions.- Drafted professional correspondence, emails, and newsletters to foster positive client relationships and effectively promote real estate listings.- Supported real estate agents and brokers in organizing successful open houses and property showings, contributing to effective marketing strategies and teamwork.
Erica Gonzalez Education Details
Frequently Asked Questions about Erica Gonzalez
What is Erica Gonzalez's role at the current company?
Erica Gonzalez's current role is Aspiring Sales Development Representative | Pursuing Salesforce, Sales Ops & Project Management Certifications | Driven to Excel in Sales Leadership.
What schools did Erica Gonzalez attend?
Erica Gonzalez attended Coursera, Coursera, Coursera, Coursera, Coursera, Coursera.
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Erica Gonzalez
New York City Metropolitan Area2blackstone.com, northwell.edu1 (888) 2XXXXXXX
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